I'm getting close to being able to have FIOS (fiber optic internet) instead of pokey DSL. Any tricks I should be aware of?
You can't trust sales people. The rep I spoke to claims that bunny ears for tv will stop working once they finish wiring the area. Not that I use my bunny ear antenna often now, but those are two separate things. Bunny ear reception is over the air and has nothing to do with Verizon.
I got FIOS 3 months ago when we moved into our new house. Because I needed a couple of fixed IP addresses to run servers, I had to get "business account" even though its just me and my wife in the house. That doubled the monthly price.
If you want fixed IP addresses, be explicit about how many you want (say five) and then say that Verizon can NOT use one of your five for their usages, you want to net five addresses.
The FIOS set-top box is a classic stupid low end embedded PC with a dumb UI. Sigh.
I'm not planning on getting TV from them. I'm mostly* happy with Time Warner. My apartment building still has a (substantial) Time Warner discount. And since I want to keep my copper phone line as long as possible, I don't qualify for bundling discounts from Verizon. So it's merely upgrading DSL to FIOS and paying more.
* mostly = I'm more unhappy with Verizon than I am with Time Warner. I also like the idea of not having all my services through one provider. That way when TV channels block content to Time Warner TV while negotiating, I can stream them online thru Verizon. And if the internet goes down, I can watch TV and vice versa.
Jeanne be careful and try to get a short contract. I live in a large community in So. California that has a discount rate for Time Warner. We started getting access to FIOS 2 years ago when the lines started being laid in our area. All the neighbours who have gotten it have real problems. When it works it's great but when it goes down they wait a long time for customer service and for repairs, sometime several weeks. One couple we are friends with did the FIOS package and rolled their phones ( old AT&T ) and TV (TW cable) to FIOS -- they were told they could keep their old phone number, no problem. They were without a land line and without TV for six weeks because of all the problems Verizon had setting them up. For that reason we have stayed with Time Warner Cable.
It is good that you are keeping your services separate.
When I moved it took Verizon 12 days to set up service. (I blogged about the details because I was annoyed. Re-reading it now, it is is kind of a funny/sad story.) By contrast, it took Time Warner 1 day to transfer service. I have problems with Time Warner too but most of them seem to be resolved by bringing the box back to the store and getting a different box. Although I was annoyed that they tricked us into getting a DVR. I'm hoping Verizon put there good people on FIOS and the DSL experience was abnormally bad. That said Verizon did give me a significant rebate without much extra complaining. It was a lot of work to get that out of Time Warner when they had problems.
I wasn't aware Verizon had anything other than 2 year contract.
> I wasn't aware Verizon had anything other than 2 year contract.
They probably don't. I know with their cells there use to be a 1 year or 2 year option.
I am reading your blog post now.
I use to love Verizon cell service. In my area and the building I work in Verizon has much better reception than other carriers and the customer service is great. Our corporate cell carrier is AT&T and people have to walk out into the parking lot to use the corporate phones. I stopped loving Verizon cell when my cell account was hi-jacked a few months ago. Verizon puts so much faith in their user's master account password that when someone got hold of mine she was able to walk into Target, take over the account, renew my contract, buy two iphones cheaply, get my real phones disconnected and the numbers immediately moved to the iphones. Verizon put her name on the account even though she had never been on it before in the thirteen years I have been with them but the billing was still directed at me. It took six weeks and around twenty hours of phone calls to get all the renewals and fees rolled off the account and then I left Verizon. I am using a pre-paid carrier that runs on Verizon's network and technology and the phone bill for two lines has dropped around forty dollars.
I have FIOS phone, TV and internet. I haven't had any problems, and actually, initially, they gave me HBO for free for 3 months. Then I canceled HBO and got Indian channels, they gave me Indian channels free for 3 months. My MIL was here for only 4 months, and the channels were for her. So, I paid for only 1 month. The only problem is that recently their On demand selection has become very limited. Almost all movies are "buy" and doesn;t have rent option. They don't have an option to search for rentals only. The quality is very good. My TV never had problems, and when it does, rebooting the set top does it. I had much more horrible experience with Dish.
My internet never has problems. They configured a wireless router and everything. I never have any problems.
The phone doesn;t have problems too. My wife works from home nowdays, and she is on the phone for 4-6 hours. She never had cause to complain
Went with month to month. It's only $5 more per month on the form. And came with a "loyalty" discount for the first year aka a "we want DSL customers to upgrade" discount.
Hopefully the install goes well. While I've had bad experiences with Verizon, I have had good experiences with Verizon Wireless. So fingers crossed! The first step is looking better. They offer a 4 hour installation window up front. I had to complain/negotiate to get that last time. See my blog for details on that!
It didn't go quickly. We shall see if "well" works. It took about 5 hours. One for which was waiting for another guy. But he didn't make a mess, put it where I wanted and didn't argue about the wireless bit.
There's only one outstanding problem which is whether my phone will continue to work over the next couple of days. The installer said my order was listed as a double play (it's not) which means I'd be forced to use digital voice instead of copper. The sales guy had said it's not. My order form says it is not. When I called Verizon this morning to check, one person said it is a double play and even if I pay more, I can't stay with copper because I'm in an apartment building. (which makes no sense; I was fully on copper this morning) I called back to speak to another rep who said I can leave them separate and keep my copper.
Right now I have a dial tone over copper and internet over FIOS. The question is whether that will work when headquarters turns off the DSL service to my apartment completely. I didn't wire for FIOS and plan to complain loudly if they turn off my copper phone line. The fact that it works right now means it is not a technical reason you "can't" have both.
On the phone, the person I spoke to just now swears that their records show I still have copper phone and they didn't shut it off. Right. That's quite a coincidence. Looks like I'll be writing another blog post of complaint. Next step: wait until Monday when a tech comes in person to determine what I already suspect.
You've reminded me of our own entertainment with phone companies. Years ago our company moved to an office building. The building itself was quite old, and there was just ISDN (a dial-in) at that time. We asked the phone company in advance to prepare everything for moving, and they confirmed that there is a capacity for our connection. A couple of weeks later, when we moved in, the capacity mysteriously vanished (they dispatched a technician to connect us, but he couldn't find a free wire). Turned out that an internet cafe opened in the same building meanwhile and took everything there was. The operator didn't reserve the capacity for us, just told us that, as of the time of asking, the capacity is there. In the discussion that followed it surfaced that the whole idea of capacity reservation was quite a novel concept for them.
We ended up sharing one ISDN line with another office for quite some time.
I could also mention how switching from ISDN to ADSL went, but I'll save it for some other time. I've always thought services in my country suck compared to the US, but it seems it is not always the case.
They didn't cut my copper when they installed Fios. However, I live in the burbs and my city is pretty new. It was founded in the 80s, so the whole infrastructure is not too old. I can see them wanting to completely remove the copper lines in places they laid them down 70-100 years ago, espescially in places like NYC. The cheapest and least disruptive way for them to do that is to cut off access to copper as they move people to FIOS. Just move people to FIOS house by house, and when a whole block is converted cut off the wires (or leave them in).
I'm pretty sure they haven't physically disconnected you. It's probably a flag in a database somewhere. However, it does make sense that they would want to treat you as disconnected, even if you aren't physically disconnected.
Jayesh: They claim they used to allow both, but don't anymore. I do agree with them that the end game is for the whole building to be off copper. They mailed me a free backup battery in exchange for my complaining.