We're looking at implementing an issue tracking system (both for bugfixes and change requests, which can be customer specific to make matters more interesting). Will need to have integration with version control (seems to be a weird thing to ask for) to enable linking of sources to specific issues.
Can someone suggest a system (or combination of systems) that would do the trick?
I've looked a bit at Borland's Starteam which seems ideal except it runs only on Windows and Solaris for the server (while we use Linux and AIX at the moment).
Scarab looks nice except for the lack of integration with version control (currently looking at CVS, mainly because I've experience with that).
Preferably free or cheap, not sure if we can wiggle funds out of management for purchasing software (took long enough to get the go-ahead for even spending the effort in investigating a solution).
The soul is dyed the color of its thoughts. Think only on those things that are in line with your principles and can bear the light of day. The content of your character is your choice. Day by day, what you do is who you become. Your integrity is your destiny - it is the light that guides your way. - Heraclitus
My company uses JIRA by Atlassian. It is great. It can interface with CVS, and is easy to run and understand. I have used Bugzilla before and JIRA blows it out of the water. Of course JIRA isnt' free either. But the amount you pay is well worth it. I would try to get whoever you need to convince to invest in this. We even open ours up to our end users, so they can keep an eye on the issues. It is very secure and easy enough to navigate that we really don't have to even train them how to use JIRA. Check it out..
I've seen it before. Is it remote hosted or do you have everything in house? And can you use it to extract info needed to create deliverables automatically (so lists of files to be built and packed for each issue)?