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Would extremeplanner be useful in a helpdesk environment?

 
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Hi Dave

I note from a previous answer you've put "ExtremePlanner lets a development team enter user stories (features or defects), estimate and prioritize them, divide them into tasks, and track progress across multiple releases and iterations. It also helps organize test cases, related files (documents, images, etc.)."

I'm currently working in a support environment, supporting multiple clients on multiple versions of a java based software. Would extremeplanner be able to support this type of environment ie keep track of which defects are fixed on which versions and so on?

Thanks

Jax
 
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Originally posted by Jax Blunt:
Hi Dave

I'm currently working in a support environment, supporting multiple clients on multiple versions of a java based software. Would extremeplanner be able to support this type of environment ie keep track of which defects are fixed on which versions and so on?

Thanks

Jax



Hi Jax,

While you could use ExtremePlanner for this purpose, there are tools better suited for this type of issue tracking and reporting across multiple clients and versions. Most traditional bug tracking applications do this quite well.

What some of our customers do is to use ExtremePlanner for release planning and tracking of work in progress, and tracking issues and resolutions in another system. We do allow some basic integration such as linking to a defect in an external system, and we'd like to do more complete integrations for specific 3rd party systems in the future.
 
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