Jetbrains Customer Support

[Amit Wadhwaa]

This one is really for the IDEA users.

Since I am a new user to IDEA and I just read a post saying the customer support is not the best. I wanted to know people's experience with Jet Brains for bug reports and general customer support regarding IDEA.

Customer Support is according to me one of the primary areas where a commercial IDE can win over free/Opensource IDE's like Eclipse/Netbeans.
[ November 07, 2007: Message edited by: Amit Wadhwaa ]

[Dmitry Jemerov]

Hello Amit,

Just as an information point, in 2005 IntelliJ IDEA has won the Reader's Choice award from SD Magazine for best technical support:
http://www.ddj.com/showArticle.jhtml?articleID=184415440

[Taras Tielkes]

I've been using IDEA for quite a number of years now. Most of the time license was provided by employer. I've also bought a personal license once (and upgraded it later).

My experience is that most of the time the Jetbrains developers themselves will respond to questions or feature requests through the forum/newsgroups or the issue tracker.

So in those cases it wasn't even necessary to contact support.

Over the years I *did* contact support a few times though. Each time I got a quick response. In one case the problem I was having could not be fixed quickly - however the customer support included an explanation from one of the developers explaining the reasons.

[John Lindwall]

I've found IntellJ customer support to be top-notch. I've gotten fast response time and relevant assistance with my problems.

No complaints here!