This one is really for the IDEA users.
Since I am a new user to IDEA and I just read a post saying the customer support is not the best. I wanted to know people's experience with Jet Brains for bug reports and general customer support regarding IDEA.
Customer Support is according to me one of the primary areas where a commercial
IDE can win over free/Opensource IDE's like Eclipse/Netbeans.
[ November 07, 2007: Message edited by: Amit Wadhwaa ]