Internet Explorer is unable to open Office documents from an SSL Web site

[pk chaurasia]

hi

my problem is-
"Internet Explorer is unable to open Office documents from an SSL Web site"

in my application.

The error is-

"The page cannot be displayed.
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
Cannot find server or DNS Error"

after removing responce.setHeaders(catch-control, no-chache), I also fase the same problem.

Thanks.
Pramod

[David O'Meara]

You have not provided enough information for us to help you. I have read the post twice and I'm not even sure if we're talking about a Java application, let alone which forum this should be discussed in.

[Ernest Friedman-Hill]

This isn't a Java question in any way, shape or form, let along an advanced one. Moving to "General Computing".

[Paul Clapham]

Although

responce.setHeaders(catch-control, no-chache)

suggests that the question might possibly be about a servlet running on the server in question...

[Katrina Owen]

"pk chaurasia",

Please check your private messages for an important message from me.

Kind regards,
Katrina Owen
JavaRanch Saloon Bartender

[Rahul Bhattacharjee]

Originally posted by pk chaurasia:

"The page cannot be displayed.
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

Just interpreting the response message.

Doesn't look like a standard MSIE message.

Seems like this is one of the standard IIS error message.

Might be its a issue with server .The requested file might not be available.
Does the application under consideration allows to view the same file without SSL ? If Yes , try to see if you get the same error without SSL.

[Tim McGuire]

Hi. I just dealt with this same problem
https download of generated Excel file works fine in Firefox, but IE refuses to download it.

http works fine in both browsers.

The issue is that you need to set some headers for IE
The following worked for me:

fileName = "courseSetCompletionReportsExcel.xls";
 
// the following instruction prompts the user with option to open report in Excel (instead of in the browser):
 
response.setHeader( "Content-disposition", "attachment; filename=\"" + fileName + "\"");
 
//the following had no effect possibly my headers are set this way already:
response.setHeader("Cache-Control", "cache");
 
// next two lines fixed the refusal to download issue:
response.setHeader("Cache-Control", "must-revalidate");
response.setHeader( "Pragma", "public" );

references:
http://support.microsoft.com/kb/812935
http://joseph.randomnetworks.com/archives/2004/10/01/making-ie-accept-file-downloads
http://forum.java.sun.com/thread.jspa?threadID=586671

[Amy Saari]

You will see this problem using SSL and IE while trying to download files. It's an IE bug (surprise) - read about it here:

http://support.microsoft.com/kb/316431

[david lightman]

seeing the exact same issue. IE is connecting to IBM http server (apache) and will not open the excel doc. However firefox works fine.

we do not want to change the registry for each client and would rather make the change on the IHS. It appears we need to make this change in httpd.conf? something called mod_headers??

any help is appreciated. thanks

[Raj Purohit]

Hi Tim McGuire,

Thanks for the solution. It is working fine in my app.