Read this Horrible experience:
I ordered the "Certfx Practice test" for the IBM TEST 286 today morning and I was trying to install it, it doen't work.so patiently I submitted the ticket explaining the application problem on their site, After three hours the customer tech guy reponds me to send the screen shots, as he requested I sent them.But I want to know why i have to waste my time and energy to solve their problem after having spent $70.00 and I need the product immediately with out error and defect.
I was growing little impatient and no response from them I contact them thru phone , they take message and nobody calls me.
Then Again I sent the service tech request to work on my problem quickly since I have to appear for the eaxam next day.The guy writes me back "I sent you a note and said if changing your timezone to US does not work we can not solve your problem in ten minutes or less. In the future you might want to try studying a little more then a day before your exam."
My belief is that He thinks that I am in India and advices me to take exam according to his convenience but for his surprise I live in USA.
Afterwards I replied him back saying that He should not advice the customers since it my wish I whenever I take my exam.He gets furious and mentions that
"Please refrain from profanity. This is a Christian run business"
Why the hell he has to bring up the religion.This gone way beyong the topic.
I really pissed off I tried to file a complaint against this guy so called I called the company for the supervisor but They took the message as usual and assured me that supervisor will call me then immediately I recieve another message from this guy stating-
"Please stop harassing me. You harassed our phone service and you are
harassing me. You are unprofessional and you are not the type of customer we need.Your refund will be processed tomorrow. Good luck testing."
I don't understand now what my mistake is then I wrote him that I am in USA and not in different time Zone I will complain to BBB(Better business Burue)
and my American friend called them on behalf of me to talk to supervisor, this time they complete treatment is improved and said that supervisor is on other line.
Immediately after my reply and my friends call I recieved the message from him stating-"Look. We have 10k installs. I don't know why its not working.
Those were troubleshooting ideas. Since, as you said, do not have time
to troubleshoot. I offered a refund.
P.S. I am the supervisor and I'm at dinner right now. So I am not
calling you back."
I realised that he is the supervisor who acting like
Jerk.
I definately going to file complaint against him at Discrimination office and BBB.
My advice to you people as fellow programmer avoid this Company CertFx.
I don't want you ill-treated and get insulted, loose time and money and energy for the faulty product and poor Customer service
