Originally posted by Hu Yong Jun:
What is "place the cusomer on hold" meaning?
The frequent flyer mileage system has a web interface, so how does the travel agent application retrieve the customer's mileage? If the travel agent application retrieves mileage via xml-rpc, you have to modify the frequent flyer mileage system partly.
[ March 17, 2004: Message edited by: Hu Yong Jun ]
Talking about "requirement" here
"place the customer on hold" means that the agent has to hold
the customer on the phone (playing music to them
and moves
to the shared computer to work with the FFM system, getting
the points redeemed. That is what it means. So you see, here
it is a manual process. You new system is supposed to automate
the process.
You can not change the protocol used by FFM because that is
the requirement that FFM remains unchanged. I can only tell
you (otherwise, it will be removed
that FFM talks only HTTP
and that is what language your system has to talk in. How awkard
it is, that is the sole language it understands.