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Use Case requirements

 
Sanjay Datta
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Hi All,

Any idea what happens if the User decides to cancel the itineary ?

Thanks,
Sanjay
 
Darryl A. J. Staflund
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Hi there,

The questions you are raising are ones that (I believe) the business has to answer because they tie into business processes and procedures that have not been explicitly stated in the use case document. I'd just make note of your concern but don't second guess the business on how they want to deal. That's just me though.

Darryl
 
Sanjay Datta
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Thanks,

Then same holds good for the Refund business scenario also ?.

Sanjay
 
hugh phoonix
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I also have such kind of question. If customer change itineracy, and new itineracy is cheaper than previous one, and customer has already paied the previous itineracy, in such case, customer lose money, how can we do?
 
Ajith Kallambella
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phoonix,

Thanks for joining JavaRanch.
Unfortunately your name violates our naming policy. Please take a quick look at the rules and edit your profile accordingly.

Thank you!
 
Dhiren Joshi
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Hi phoonix,
Read the use cases again .. A customer pays for the itinerary which is the final stage.
So before he decides on an itinerary .. he can change it and then pay for it. If he has paid for the itinerary then no refund same rule as with any other airlines.

HTH
Dhiren
 
Sanjay Datta
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Dhiren,

Its implicitly mentioned that the Agent or the web user can browse through the list of itinearies and then change the selected itineary

"The Change Itinerary use case will allow the customer or travel agent to search for an itinerary and change flight. "

Consider the following business scenario Customer call up the Agent and books tickets to and fro from Bangalore to Delhi via Mumbai and pays for the same, later he calls the Agent again and modifies his return journey so that the return segment is through Hyderabad.

First Booking

B'lore - Mumbai - Delhi
Delhi - Mumbai - B'Lore

Revised Booking

B'lore - Mumbai - Delhi
Delhi - Hyd - B'Lore

Based on the airline policy the refund is done by chargeback on the credit card for the difference amount

Thanks,
Sanjay
 
Luciano Queiroz
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The post-conditions of "Change Itinerary" use case explicitly says:

"A unpaid customer itinerary that contains ...."


So, you cannot change an itinerary anymore if you have paid for it once.
 
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