Originally posted by Roman Lasenko:
Well, it looks like using a phone is the best option to communicate
with Prometric.
Last when time I tried to schedule test, I was not able to pass
voucher validation point - I have got timeout on validation request.
But calling them was not that bad - the service was fast and friendly...
Wow, that's exactly what was happening to me 4 months ago! And when I called them they just apologized for "temporary issues". But the same happened yesterday! Looks like their temporary issues tend to be permanent.
Now, yesterday I discovered that you can create literally an unlimited number of profiles with the same testing ID. The only thing they check is your e-mail. So, now I have 2 testing IDs and 3 profiles with different e-mails.

.
Another astonishing discovery: as soon as I created my new profile and check the history, I found an exam that I've never even taken. The exam was taken in 2003 in Russia(!). I suspect somebody with the same name took that exam, but how on
earth could this exam appear in my testing history?!
Oh boy, Prometric does have a nice "enterprise application". And the technical support of this application is rock solid and highly available: you can be sure you won't get a response from "webmaster" 24x7. At least I never did. I wonder if they ever thought about hiring at least on of the thousands of those SCEAs.
For the sake of fairness I should confirm: yes, their live CSRs are professional and friendly.