Can't login to Prometric

[Alec Shcherbakov]

4 months ago I found out that I have 2 accounts with Prometric: with different testing IDs. I called them and asked to merge the accounts. They fixed that, but now when I'm trying to log in I get an error message. Interestingly, when I use their 'forgot password' feature I successfully get an e-mail with my login and password - the same ones that fail to get me in! Reporting this issue to Prometric haven't helped much: thay only say "PLease send an e-mail with your problem to [e-mail]". I've sent 4 such e-mails so far and no response. I'm very surprised such a reputable organization doesn't have a well-defined online account support procedure. :roll:

Of course I can register for my test by phone, but this juts takes much more time. If anybody has an experience of solving similar issues with Prometric, please share it.

[ October 03, 2005: Message edited by: Alec Shcherbakov ]
[ October 03, 2005: Message edited by: Alec Shcherbakov ]

[Roman Lasenko]

Well, it looks like using a phone is the best option to communicate
with Prometric.
Last when time I tried to schedule test, I was not able to pass
voucher validation point - I have got timeout on validation request.

But calling them was not that bad - the service was fast and friendly...

[Alec Shcherbakov]

Originally posted by Roman Lasenko:
Well, it looks like using a phone is the best option to communicate
with Prometric.
Last when time I tried to schedule test, I was not able to pass
voucher validation point - I have got timeout on validation request.

But calling them was not that bad - the service was fast and friendly...

Wow, that's exactly what was happening to me 4 months ago! And when I called them they just apologized for "temporary issues". But the same happened yesterday! Looks like their temporary issues tend to be permanent.
Now, yesterday I discovered that you can create literally an unlimited number of profiles with the same testing ID. The only thing they check is your e-mail. So, now I have 2 testing IDs and 3 profiles with different e-mails. .
Another astonishing discovery: as soon as I created my new profile and check the history, I found an exam that I've never even taken. The exam was taken in 2003 in Russia(!). I suspect somebody with the same name took that exam, but how on earth could this exam appear in my testing history?!

Oh boy, Prometric does have a nice "enterprise application". And the technical support of this application is rock solid and highly available: you can be sure you won't get a response from "webmaster" 24x7. At least I never did. I wonder if they ever thought about hiring at least on of the thousands of those SCEAs.

For the sake of fairness I should confirm: yes, their live CSRs are professional and friendly.