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Whizlab SCEA purchase order problems

 
Michael Wiezik
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Hi all,

recently, my friend tried to order the SCEA exam for me from http://www.whizlabs.com/scea/scea.html . He got charged but didn't get any email with activation key. I thought there was some problem with his credit card and asked another friend for purchasing (I don't have my own credit card) and he had exactly the same - money charged, no confirmation email. I tried to call the office in the USA, but all I can hear is automatic voice mail. They don't respond to emails as well.

Does anybody have any suggestions what I could do? Does anybody know if somebody from Whizlab is registered on javaranch? I have been waiting for two weeks and planned to take exam next week...

Thanks in advance for help.
 
Rogerio Kioshi
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That's strange... I bought SCEA 5 Whizlabs through Internet too but I didn't have any problems. They sent me the license number by e-mail soon after I ordered.
I downloaded the trial version first, I don't know if it makes any difference. But they should have answered your claims by mail. Keep trying.
 
Eoin Li
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Email to support and they will response to you very quickly. I did not get this issue before, I had other issues with them and they provided a good help.
[ October 21, 2008: Message edited by: Eoin Li ]
 
Michael Wiezik
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My friend just checked his trash bin and it turned out that Whizlabs response has been spammed out by Google mail. Thanks for help!
 
Jose Luis Iturbide
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Hi.

I had a similar problem, I couldn't activate my software after the purchase but the whizlab's support told me that they was experiencing problems with a server, I contacted them using the whizlabs chat (Accessible through the green light in the top of the whizlabs main page).

After of contacting a person there, 4 hours later, I received my key by email.

Regards.
 
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