I am responding on behalf of Bill Richardson. I am the General Manager
of Certification at Sun. I understand your frustration and concerns. We
are committed to a high level of customer service and want to make sure
that the rigorous process of passing your certification exams is not
complicated by other factors.
In December, we started to see the number of complaints on the essay
In January, the complaints increased and we alerted Prometric to issue.
They investigated but didn't get back to us until February with an
analyse of the cause. Essentially, the essays were handled differently
than normal exams by the individual testing centers and in many cases
were not uploaded with the standard tests. Up to recently, Prometric
did not have a system of checks and balances that would alert them, if
an essay was not uploaded the day it was completed by the test center.
They have put a process in place and the upload issues have been almost
eliminated. If you do hear of any, please feel free to have those
individuals contact me directly.
Sun Education Certification
This is good news if it is true.