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NX: Search result question

 
Flavio Nobili
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Hi to all,
I have done almost 100% of the project , and I'm looking into details now.
One question I have thought is about to show or not the records which are not available for booking any more, I mean, the records which the available date is less than today. Do you think I should hide these records from users?

Regards,
Fl�vio.
[ March 03, 2004: Message edited by: Fl�vio Fran�a ]
 
Andrew Monkhouse
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Hi Fl�vio,
Documentation is the key - either displaying them or not displaying them should be fine, as long as you put your reasons for it in your design decisions document.
Reasons for showing all records:
  • gives users feedback on whether their booking really succeeded or not
    If you can see the record in the list with the specified customer number, then you know you have it. Getting back a dialog box saying "Booked" does not give you that level of comfort.
  • Allows the customer to ring back later and confirm that they have a booking.
  • Allows a way to see the booked records if you want to add an "unbook" feature.
  • Gives the CSRs a bit more information about what might be possible.
    If all records are currently booked for their specified critieria, would you want the sales person saying "sorry I can't help you", or "sorry there are records matching that criteria but they are currently booked - shall we try slightly different criteria"?


  • Reasons against showing all records:
  • Could clutter the screen
  • Might present a security risk (real world example: you cannot see who is booked onto a flight - you can only see your own bookings if you know the PNR number).
  • Might confuse the CSR
  • Might slow down the CSR


  • I am sure you can add reasons to either list
    I recall that at least one person has provided a way of toggeling whether these records are displayed or not. Perhaps a bit of overkill, but a nice solution.
    Regards, Andrew
     
    Satish Avadhanam
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    Hi Fl�vio
    Originally posted by Fl�vio Fran�a:
    Hi to all,
    I have done almost 100% of the project , and I'm looking into details now.
    One question I have thought is about to show or not the records which are not available for booking any more, I mean, the records which the available date is less than today. Do you think I should hide these records from users?
    Regards,
    Fl�vio.
    [ March 03, 2004: Message edited by: Fl�vio Fran�a ]

    Its really a very personal choice. As an example, I remember Andrew did show all records but he disabled the book button on the GUI. You can do like this or you can opt not to show both the previous records(availabitlity is before today) and also those which are booked. Again, it depends on how you implemented. If you are allowing re-booking the same room to others, or if you provide an option to un-book, then its different again.
    Hope this helps.
     
    Satish Avadhanam
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    Hey Andrew, I was just saying about your GUI only and there you are...
     
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