Hi all,
I am creating an application for the call routing in the call center system.Here iam facing a challenge.
Here goes the scenario:
Say there is huge call volume of 10000 calls coming at a time.And there are 1000 agents who recives the call.So there would be 1000 calls diverted to the 1000 agents at the first instance,but still there remains 9000 calls on hold.
Now if each one of the call is assigned with a
thread,there would be 9000 threads. My doubt is having 9000 threads makes a good application.
I have set call notification in telecom domain....so any call made to this particular number will be notified to my application...Here i m creating separate thread...to assign different Agents.
Are there any methods by which this can be handled.
Regards
Pavan