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can't create a web login

 
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Can't create a web login at

https://i7lp.integral7.com/durango/do/userinfo/firsttimeuser?channel=sun&basechannel=prometric&ownername=sun

Although i have received my logo, created login in
http://www.certmanager.net/sun_assignment/

and also my status in prometric is updated to passed.
Why can't i create a login in this site?

I receive the following message when i try to do so

We could not find a user meeting the specified criteria. Please review the criteria and try again
[ July 10, 2004: Message edited by: sylvia greene ]
 
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Exactly the same problem here.
Don't know the reason though.
 
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