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applets and non latin languages

Salam S.
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Hi, some people (but not all) see question marks (???) instead of Arabic on an applet on a site I have even though there operating systems are Arabic enabled. Any idea how that may be fixed. Even if the fix is required on the user's side ?

Also, some poeple do not see the applet at all on there IE. I need to know how can IE be enabled to display applets on pages.

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