Originally posted by Ciriel Doos:
Does this problem sound familiar to anyone or does anyone have any tips/tricks we can try?
Yea, that problem sounds like Win98 operating as it is designed. It is not known for stability and you aren't going to fix operating system freezes by allocating more memory for a Java process. I'd advise your friend to upgrade to a more stable operating system or at least have his computer's RAM checked out. Hardware problems manifest themselves in the strangest ways. I had a bad motherboard which would corrupt the file system on the hard drive at random intervals up to several months. I replaced every piece of that computer one by one but until I replaced the mobo, file corruption.
As for the log file he found in the java directory, was it written by the chat software? It doesn't look unusual. "Free Memory" includes the swap space and applications can grow beyond the size of physical RAM.
I doubt that the problem is with the software, but you could send a support request to the vendor and see what they say.