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Prometric horror story  RSS feed

 
John Stone
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This is a "Prometric horror story" I'm living in now.

- Day 1. -

I bought a voucher, and booked my exam at prometric.com. And then I try to confirm all of this by phone.

So I called the company at number specified, and got no information from young lady on the other side. She has absolutly no idea, what the Prometric is and said, that perhaps I'm calling wrong number. (Of course, the number was right, and I gave up after second call of listening to young lady innocent voice)
The young lady is in fact the only contact mentioned on prometric.com.

All right, I googled the company site http://www.anect.com,
(where you can also find, that anect was given very high ranks from satisfied customers. Nyah, show me one!),.. after few clicks I found a page, with _another conditions!_, which in fact makes my reservation invalid, becuase the date of my exam, and some other facts.

Also it seems, they require to fill another form to sign up the exam.

So what for is the prometric.com site? Why Sun gave me link to register there to schedule my exam, if it is useless? Is it legal? Is there any connection between "Authorised Prometric Testing Centre" and Prometric besides name? Is my reservation on prometric.com valid or I have to obey ANECT?

Although so far I have good experience with Sun and their support, I guess, that I'll hate Prometric and this "Authorised Prometric Testing Centre" for rest of my life.

One may think: I'll go step-by-step and everything will be all right, buy voucher in 5 steps, schedule your exam in another 5. _GET REAL!!_

Seems, that I have no choice, but to cooperate and play their game for now (as they are nearest test centre), otherwise I would already burn ANECT to the ground (with all their ISOs).

(to be continued..)
 
Yeming Hu
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Hope I won't experience that!
 
Kaydell Leavitt
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She has absolutly no idea, what the Prometric is...


I bought my voucher from Sun and scheduled through Prometric, and took my exam at a local college.

Since there are three companies involved, it can get confusing. The receptionist may understand the phrase "testing center" rather than "Prometric".

Kaydell
 
John Stone
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Originally posted by Kaydell Leavitt:
Since there are three companies involved, it can get confusing. The receptionist may understand the phrase "testing center" rather than "Prometric".


I told her the whole story from buying voucher till now. (using many words like "exam", "test", "certificate", "Sun", "Java".. and of course "Prometric").

Yes it is a little confusing, that I can schedule my exam for 2 different days, one at Prometric.com and second in "test centre".
 
John Stone
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- Day 5. -

So after all we found common language with test centre and they allowed me to take the exam.

I would recommend, that if you are not sure (or you think you are), always call directly to the test centre and clear your doubts before scheduling anything on prometric.com. Check the homepage and keep calling until someone clears your doubts.

Also I'm going to write feedback, not that I'm still angry, but I'd like to prevent anyone from experiencing this. (Which is BTW not very helpful few days before exam)
 
Amit Ghorpade
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Hi, John
Also I'm going to write feedback, not that I'm still angry, but I'd like to prevent anyone from experiencing this. (Which is BTW not very helpful few days before exam)


thanks for that experience you shared with us. Hope others wont face it including me.


Thanks..
 
marc weber
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Originally posted by John Stone:
...I'd like to prevent anyone from experiencing this. (Which is BTW not very helpful few days before exam)

My Prometric horror story occurred the day of the exam.
 
John Stone
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Well,.. perhaps it's not over yet, because prometric believes I'm in MEXICO, and there are also another 2 errors on "personal details page". (those can be changed also by me, but I don't want to press "Verify" on some wrong data)

"MEXICO" appears on shipping label and there is no way to change it. I have no idea, how they get this information. I wrote to suncert@prometric.com and hope they will correct it.
 
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