Anybody who works with Crystal should be well acquainted with their tech support. Crystal is so full of little bugs and annoyances that it is difficult to do any extensive development with Crystal without needing tech support. This sounds like an issue where you will have to go through tech support, if you havn't done so already.
They've really decreased their wait times in recent years. Recently, I had to call them, and was expecting a four-hour wait time. Instead, it was only 45 minutes. Just remember that they have fairly limited hours: 8-4 Pacific time. And you might even get to listen to Radio Vancouver
Piscis Babelis est parvus, flavus, et hiridicus, et est probabiliter insolitissima raritas in toto mundo.