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outsourcing - interesting

 
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Saw an interesting TV program here (uk) on the outsourcing of call centers from the Uk to India. It was regarded as a low prestige job here for a long time. I remember politicians castigating people for not being ready to take jobs in the "service" sector. Now those jobs are being shipped abroad.
Will the savings be passed on to the users of those call centers? - we know that money is going to go to the directors and not to the ordinary service users.
This program also mentioned a couple of interesting points. Other work is being outsourced more and more, and this will become extremely common.
Those job areas? - basic legal/conveyancing work and some accountancy work..
It will be interesting to hear the squeals of the briefcase brigarde when this starts to bite. Has this wider outsourcing happened in the US yet?
I'm also wondering what will happen if salaries rise in India as the amount of outsourcing there makes it a job seekers market? Will companies look for cheaper locations - maybe China?
A very interesting topic I thought.
 
Steven Broadbent
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dosen't anyone have any comments? makes me feel so unloved..
 
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Outsourcing has been a continuous discussion her ein many threads over the last 6 months or so. This article probably didn't contain any new information. You might want to jump in on one of the other active threads.
--Mark
 
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I have not heard much about wider outsourcing ( beyond IT ) in the US yet. I think some of it is happening with call centers. We have a company here named Convergys. Awhile back they bought a UK IT concern, Geneva Systems. They are big in outsourcing and call centers. I think they have a 400 person IT staff going somewhere in India, and have set up to expand into China if they haven't already.
 
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Originally posted by Mike Thompson:
I have not heard much about wider outsourcing ( beyond IT ) in the US yet. .


Thats true.Some people in academia are unnecessarily exggagerating these issues.Outsourcing in my opinion won't be more than 5 to 10%.No company will keep its development team far away.If company is into product development, jobs will be switched to and forth depending on success of that product. As far as call centers are concerned,yes,jobs are trasferred.But those 'low' jobs anyway people in UK/US were not ready to accept.
 
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It is dawning upon indian people as well that Call center jobs are not much interesting due to following
1. Odd work hours ( mostly night shifts) due to time difference.
2. Low growth potential.
3. low salaries.
As per the articles I have read, mostly younsters, fresh college grads are joining the industry to make fast buck and attrition rate is very high.
Only thing that will make the call centers click in India is large pool of people available so that people can be replaced easily and cycle continues.
 
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