I am not saying anything!!The client Health Care Authority is saying that: "HCA also charges that Satyam's design does not match design requirements, and in several cases, usability is "very bad." The level of automation in the Satyam design is "significantly less" than that of HCA's current systems, which Satyam's systems are intended to replace. "Entering a divorce date," cites one example, "does not change the marriage status to divorced and does not cancel the spouse's coverage." Those functions must be done manually"
From the article: When the costs are finally tallied, he predicts the state will realize little if any savings. "The sad thing is," says Giraldo, "there are qualified Washington residents who are willing to do that work for $20 an hour." Either that, he says, or work in a retail store or fast food outlet for $8 or $9 an hour.
Originally posted by Jamie Robertson: sounds like poor Project Management/System Analysis and Design which I believe in both cases was done in the US.
No, to me it sounds like a lack of communication between the system analysts and the developers, which is a hidden cost of outsourcing. The HCA says in the article that the design requirements were not met. Either the analysts missed some crucial details, or the details got lost in the coding phase. In either case, good communication between the business unit and engineering would have helped to reconcile these issues. If I'm the developer and I see that entering a divorce date does not change the marriage status, I raise the red flag immediately and get the requirements and design changed. Developers catch the small things, that's what we get paid for. Maybe with outsourced projects, clients don't get that level of commitment to a superior product.
<caveat>WashTech isn't exactly a disinterested outside party</caveat> I read a precursor article from a regular news agency that seemed to indicate that one significant problem was that the offshore developers had no health-care system experience. I may be misinformed, but I've gotten the impression that a lot of overseas developers have 5 years or less experience, and likewise that a significant number of them are involved in general outsourcing rather than in specific industries. Which is to say they were hired for low cost first and technical expertise secondly with client industry experience being in third place. Of course, the biggest impediment is that virtually none of them has ever been a consumer of the US healthcare system (such as it is), so they're rather in the same boat as a chemist trying to bake a cake using nothing but scientific measurements.
Loudly announcing something is true and finding out you're wrong makes you feel foolish.
Finding out you're wrong and refusing to admit it makes you LOOK foolish.