Character encoding issue

[Vijay Ambekar]

I have a textarea in one JSP. Users of the application will paste a content into this text area, which might be copied from a MS Word document. When I do request.getParameter(<textarea name> , the value or the character which has been pasted as apostrophe (') is being retrived (System.out.println) or is giving as Question Mark and when this character is stored in DB, it is converted to ’. Does any one know what is the solution to get rid of this behaviour.
This does not happen, if the copied text is from notepad.

[Vijay Ambekar]

Any one who know what is this issue?
Thanks in advance.

[Pradeep bhatt]

the value or the character which has been pasted as apostrophe (') is being retrived (System.out.println) or is giving as Question Mark and when this character is stored in DB, it is converted to �. Does any one know what is the solution to get rid of this behaviour.

I did not get the above?