• Post Reply Bookmark Topic Watch Topic
  • New Topic
programming forums Java Mobile Certification Databases Caching Books Engineering Micro Controllers OS Languages Paradigms IDEs Build Tools Frameworks Application Servers Open Source This Site Careers Other all forums
this forum made possible by our volunteer staff, including ...
Marshals:
  • Campbell Ritchie
  • Ron McLeod
  • Paul Clapham
  • Bear Bibeault
  • Junilu Lacar
Sheriffs:
  • Jeanne Boyarsky
  • Tim Cooke
  • Henry Wong
Saloon Keepers:
  • Tim Moores
  • Stephan van Hulst
  • Tim Holloway
  • salvin francis
  • Frits Walraven
Bartenders:
  • Scott Selikoff
  • Piet Souris
  • Carey Brown

What is all technical support

 
Greenhorn
Posts: 10
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
Hello,
I am a M.sc graduate,i got a interview call from a MNC,which is for technical support for java.
What is it all about?Is this a Good job?

Thanks
Devya
 
Greenhorn
Posts: 6
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
you should ask in the intvw, what exactly would be your job profile.

technical support in general can mean a lot many things.
 
Devya Narayan
Greenhorn
Posts: 10
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
Its says something like this

"The position will involve providing technical support and customer service for our software products. It will involve answering customer queries via email/forums, troubleshooting code, providing code samples, replicating and isolating problems. Additional responsibilities may include software development, writing technical notes to expand the knowledgebase & FAQs, testing & QA of all beta product"
 
Ranch Hand
Posts: 1704
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator

Originally posted by Devya Narayan:
Its says something like this

"The position will involve providing technical support and customer service for our software products. It will involve answering customer queries via email/forums, troubleshooting code, providing code samples, replicating and isolating problems. Additional responsibilities may include software development, writing technical notes to expand the knowledgebase & FAQs, testing & QA of all beta product"



It seems kind of customer support job. It may not have much development.
 
Ranch Hand
Posts: 102
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
ya development will not be as good as in developer position.Give preference to development position if u have.but gud thing is ur still in java domain.
 
Consider Paul's rocket mass heater.
    Bookmark Topic Watch Topic
  • New Topic