rules for email software

[S. Sumukh]

HI ,
We are developing email management software.
Customers will send emails to particular id and at the backend our software will redirect the mails to different agents who will answer that mail.

Redirecting will be done depending upon the body/subject of email.

Can any java rule engine be used for devloping rules for this s/w ??

I am newbie to "Rules engine" field ..

TIA

Sumukh

[Jessica Sant]

Check out JESS (no, its not me)

[Stan James]

If, like me, you find rules engines a bit intimidating you might get good mileage from regular expressions. You could build a set of expressions paired with forwarding addresses. If pair.expression matches the subject line, forward to pair.address. Routing like this is much easier if you can make customers send you mail via forms where you can control the content of the subject line! I spent some time last year reviewing commercial products that make their living doing this stuff and some have pretty sophisticated rules fer sure.