I would like to share my frustration while communicating with job consultants in Singapore. I dealt with two job consultancy companies and today realized how they neglect once an employee joins their company. I joined an MNC here in Singapore from a job consultant and that job consultant provides my payroll etc. I planned to bring my family to Singapore and requested the consultant to apply for my family's dependent passes since individual's cannot apply for it. The normal process takes 4 working days and an approval letter will be issued to come to Singapore. This consultant took around 30 days and still I am waiting for the approval letter. Ministry of Man Power (Singapore's man power ministry) already issued approval letter couple of weeks back and this consultant has to send me the letter.
In one communicaion he stated that he sent the approval letter using his black berry to my gmail account and I haven't received it. Later he said he posted the letters through Singapore post and after 3 days I haven't received. Singapore post delivers any post in one day within Singapore. I am sure of it! I called him and he is not picking up the phone even it is office hours. He will not reply to the mails I sent. How to deal with this kind of people?
I had the same experience with another job consultant before. Until a candidate joins their company and client they will run behind candidates and once they join they will be completely neglected. I believe this is completely unprofessional way of handling employees. How to deal with this kind of consultants? I do not know what to do since I have planned everything for my family's arrival and booked tickets too!
[ July 31, 2008: Message edited by: Sai Surya ]
Sai Surya, SCJP 5.0, SCWCD 5.0, IBM 833 834
http://sai-surya-talk.blogspot.com, I believe in Murphy's law.