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XP 64-bit Swing issue

 
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I have an installer for the java application with 32 bit JRE. When my client installs it on 64bit XP machine, he is unable to see any text labels on the first launching dialog itself! There is some matter which user should enter it into the input box but the dialog (without any labels!) does not accept any input. In short paste does not work.

Can anyone helo me?
 
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