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HTTP 408 Error - Please Help!  RSS feed

 
Thomas Hubschman
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"The time allowed for the login process has been exceeded. If you wish to continue you must either click back twice and re-click the link you requested or close and re-open your browser"

The app works fine when you are on the localhost or from the united states (where the server is located) but when we try and login from Africa we get that error.

Running Tomcat 5.5.7, MySQL 4.l, Struts, Hibernate

Please Please Please any help?

Tom
 
Ben Souther
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Could it be that you just have a painfully slow internet connection?
 
Sripathi Krishnamurthy
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As Ben said, this can be due to network timeout.

1) Check if the client system is doing any heavy duty operations while trying to reach the server. If yes, stop all the heavy operations and try again.
2) Check if the server is having heavy workload. If yes, determine the cause of heavy workload and see if it can be reduced. If it cant be reduced, add new hardware for server.
3) If the first 2 are fine, Internet connection can be the culprit.
 
Thomas Hubschman
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Thanks guys.

I thought internet connection too, but then that would affect all sites I tried to navigate to not just our server. Further, a previous version of the app at the same server farm worked fine.

It's a VPS environment so this makes me think there may be a high load on the server from other users on the box.

Does anybody know how to test this?
 
Sripathi Krishnamurthy
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If it is unix, you can try these commands to see the load(cpu usage) on server
1) top
2) ps -eaf
 
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