posted 22 years ago
(Actual comments from travel agents)
I had someone ask for an aisle seat so their hair
wouldn't get messed up
from being near the window.
A client called in inquiring about a package to Hawaii.
After going over
all the cost info, she asked,
"Would it be cheaper to fly to California and then
take the train to
Hawaii?"
I got a call from a woman who wanted to go to Capetown.
I started to
explain the length of the flight
and the passport information when she interrupted me
with "I'm not trying
to make you look stupid, but
Capetown is in Massachusetts." Without trying to make
her look like the
stupid one, I calmly explained,
"Cape Cod is in Massachusetts, Capetown is in Africa."
. Her response ... click.
A man called, furious about a Florida package we did. I
asked what was
wrong with the vacation in Orlando
He said he was expecting an ocean-view room. I tried
to explain that is
not possible, since Orlando is in the
middle of the state. He replied, "Don't lie to me. I
looked on the map and
Florida is a very thin state."
I got a call from a man who asked, "Is it possible to
see England from
Canada?" I said, "No." He said, "But
they look so close on the map."
Another man called and asked if he could rent a car in
Dallas. When I
pulled up the reservation, I noticed he
had a 1-hour layover in Dallas. When I asked him why
he wanted to rent a
car, he said, "I heard Dallas was
a big airport, and I need a car to drive between the
gates to save time."
A nice lady just called. She needed to know how it was
possible that her
flight from Detroit left at 8:20am and
got into Chicago at 8:33am. I tried to explain that
Michigan was an hour
ahead of Illinois, but she could not
understand. Finally, I told her the plane went very
fast, and she bought
that!
A woman called and asked, "Do airlines put your
physical description on
your bag so they know whose luggage
belongs to who?" I said, "No, why do you ask?" She
replied, "Well, when I
checked in with the airline, they put
a tag on my luggage that said FAT, and I'm overweight,
is there any
connection?" After putting her on hold for
a minute while I looked into it" (I was actually
laughing) I came back and
explained the city code for Fresno is
FAT, and that the airline was just putting a
destination tag on her
luggage.
I just got off the phone with a man who asked, "How do
I know which plane
to get on?" I asked him what exactly
he meant, to which he replied, "I was told my flight
number is 823, but
none of these darn planes have numbers
on them."
A woman called and said, "I need to fly to Pepsi-cola
on one of those
computer planes." I asked if she meant to
fly to Pensacola on a commuter plane. She said, "Yeah,
whatever."
A businessman called and had a question about the
documents he needed in
order to fly to China. After a lengthy
discussion about passports, I reminded him he needed a
visa. "Oh no I
don't, I've been to China many times and
never had to have one of those." I double-checked and
sure enough, his stay
required a visa. When I told him this
he said, "Look, I've been to China four times and
every time they have
accepted my American Express."
A woman called to make reservations; "I want to go from
Chicago to
Hippopotamus, New York." The agent was at a
loss for words. Finally, the agent said, "Are you sure
that's the name of
the town?" "Yes, what flights do you have?"
replied the customer. After some searching, the agent
came back with, "I'm
sorry, ma'am, I've looked up every airport
code in the country and can't find a Hippopotamus
anywhere." The customer
retorted, "Oh don't be silly. Everyone
knows where it is. Check your map!" The agent scoured
a map of the state
of New York and finally offered, "You don't
mean Buffalo, do you?" "That's it! I knew it was a big
animal!"
[ July 20, 2002: Message edited by: Jim Yingst ]