Hi guys, I just downloaded the latest internet neighborhood. As you can see from the e-mail below, I'm a registered user. But I guess I need to get to the registered version and feed my number to that. How do I do that? >Paul Wheaton, > >Thank you for registering Internet >Neighborhood! Your registration number(s) >follows below: > >0201-0119979501130 > >KnoWare, Inc. >email@example.com //////////////////////////////////// Hi Paul, Your registration code has expired and is not vlid with the current version. You can upgrade to the latest version at a discount from our website at http://www.knoware.com/purchase/upgrade.html Upgrading to the latest release will entitle you to free upgrades for 12 months. Regards, Michael ////////////////////////////////////
When I bought it, I was under the impression that I would get free upgrades for life. I thought this was one of the bigger selling points. //////////////////////////////////// Hi Paul, That policy was discontinued about 18 months ago when Deerfield assumed distribution of our product line. Regards, Michael ////////////////////////////////////
But when I bought it, I got the "for life" - a benefit of buying earlier than others. ////////////////////////////////////
Hi Paul, The policy was "for the life of the product". When Deerfield took over distribution in 2001, the product which you purchased was discontinued and Internet Neighborhood Pro was introduced with a new set of features. Michael ////////////////////////////////////
Fascinating. I'm sure you don't mind if I quote you.
Hi Paul, Yes, you sure can. As the owner/founder of KnoWare, I am the individual responsible for creating the initial upgrade policy, and have been involved in all policy decisions since 1996. So if you have any other questions, please feel free to drop me an email. Best Regards, Michael
You got screwed. But thanks for warning the rest of us away from this company. Do you happen to have your previous licensing agreement? It would be interesting to see and compare it to the new one. I would think that if a substantial amount of the source code were the same, and the general look and feel of the two products were the same, it would be the same product. I don't see how making an incremental upgrade and slapping the word "Pro" after it should allow them to avoid their contractual responsibilities. Maybe a call to the Better Business Bureau would be appropriate? I guess warning people away from them in the newsgroups and forums might not be a bad idea (as long as you are only posting factual information of course).
What scum sucking slime. They decide they were idiots to give free upgrades for life so they slap a new name on the product and presto, they figure they don't have to honor their commitments anymore. This should be posted on /. so these scum can be avoided like the plague they are on the computer industry. People despise Microsoft but not even Microsoft would try to get away with this crap.
I guess that I will make sure that I never buy "internet neighborhood". Heck if they can't grandfather in their existing customers - how can they expect to get NEW customers . Paul - Got an e-mail that I can express my opinion to?
"JavaRanch, where the deer and the Certified play" - David O'Meara
Microsoft got away with this very thing around 1995: The feds dropped huge bucks on getting their offices running on windows 3.1. Part of their 250 million dollar deal was that this big slice of money was to include upgrades. Months later, Microsoft comes out with "Windows 95" ... The e-mail I've been talking to is firstname.lastname@example.org I don't have the old agreement stuff. Basically, each time I get a new computer or a reinstall my O/S, I just download a copy of IN and get rolling with it. As it turns out, I don't use it that often. But, as you can see, he confirmed my memory.