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Pathetic application process

 
Greenhorn
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I must say I'm very unimpressed with what should be a very straight forward process: Purchase an exam voucher for the SCJP 1.4. Maybe it's because I'm in Australia, and we're seen as a joke by the rest of the world, but here is what the process has been so far:
1) Go to Australian Sun web site
2) Drill down too many levels to find the certification topics
3) Find the purchase exam voucher, it says you have to ring Sun Educational Service on this number. (Hmmm, unimpressed already, why can't this be done online?)
4) Ring the number, it's actually the Australian number for the whole of Sun. Listen to all options and then choose option 6.
5) Get a recorded message saying we're all busy leave a message.
6) Hang up in disgust
7) Ring again, busy again (Hmmm, I didn't realise their education was that popular in Australia). I leave my name and number and say what I want.
8) 4 hours later (Hmmm, they actually want to make some money out of me?) I get a call saying "give me your email, and i'll send you a form". (Hmmm, a form, why not take my details over the phone?)
9) Wait half a day with no form received. (Hmmm, they really don't want my money).
10) Send email to Sun Education Australia
11) Half an hour later, I receive a response with an inline text form titled "Sun Educational Services Electronic Registration Form" (Hmmm, I guess it's via email so it is electronic) that I need to fill out and forward to my "Customer Service Representative" (Hmmm, I have my own rep, who is he or she, what is there email or phone).
12) Attempt to fill form out. Form assumes you are from a company. (Hey, I'm doing the certification for myself, not my company and I'm paying). Part of the form is my credit card details. (WHAT? You want me to email credit card details with no PGP encryption?)
Maybe it's me but aren't Sun the originators of Java. Shouldn't they have an online purchase form, where I can submit credit card details via an SSL encrypted page. I tell you I think Sun is the most unprofessional company I have ever had to deal with.
Am I alone in this experience, or is the process pathetic elsewhere as well?

[ June 20, 2003: Message edited by: Rodney Herbet ]
[ June 20, 2003: Message edited by: Rodney Herbet ]
 
tumbleweed
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I can't comment on the registration process as I will only register in September.
But i would like to comment on this :
"seen as a joke by the rest of the world,"
As a cricket fan & a reasonable rugby fan I can only comment you Ausies are awesome and far form a joke
 
Ranch Hand
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Ya, I don't understand the Sun 'voucher system'. For oracle exams you call prometric direct, give them your candidate number, creditcard, exam centre (they know it), and preferred date. totally painless.
 
author and jackaroo
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Hi Rodney,
Just wait ... it gets better (I am also Australian, and have gone through the same process).
When I first started purchasing vouchers (which was March this year) I was sent the form via email, however I was told that I could not purchase the form via web, email, or over the phone - I had to send a fax or a snail mail.
I was told that I would get an email within 24 hours telling me my voucher number, and the physical vouchers would arrive in the post 2 - 3 working days later. I have never received a voucher number via email, and the post (from North Sydney to Randwick (just south of Sydney)) has always taken over a week.
Did you get a direct number in your email? I have found that ringing Cherokee directly usually gets results.
Good luck - hope the service improves.
Regards, Andrew
 
Ranch Hand
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IBM uses a voucher system too, but the vouchers are used for promotional exercises, like say for example you go to IBM site and be one of the first 100 or whatever to pass a specific exam and get over 75% then they give you a voucher which can be used when scheduling the same exam. By using this voucher you dont have to pay the required $$$ for the exam.
But you can also go to the Prometric site and schedule the exam pay the money by credit card and take the exam just like the Oracle stuff.
I can understand your frustration, as i am going to be taking the Solaris admin exam shortly, but i presume its not nearly as painful in US as it is in Australia.. I certainly hope its not that painful :roll:
 
Rodney Herbet
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I wonder how long the donkey takes to deliver a voucher to Melbourne ...
 
It is sorta covered in the JavaRanch Style Guide.
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