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(humor)cutting in line at the airport

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sent to me via e-mail ...
> True Story at Denver Airport
> This is hilarious. I wish I had the guts of this
> girl. For all of you out there who've had to deal with an
> irate customer, this one is for you.
> It's a classic! An award should go to the United
> Airlines gate agent in Denver for being smart and funny,
> while making her point, when confronted with a passenger
> who probably deserved to fly as cargo.
> A crowded United Airlines flight was canceled. A
> single agent was rebooking
> a long line of inconvenienced travelers. Suddenly an
> angry passenger pushed his way to the desk. He slapped
> his ticket on the counter and said "I HAVE to be on this
> flight and it has to be FIRST CLASS."
> The agent replied, "I am sorry, sir. I'll be happy
> to try to help you, but I've got to help these folks first,
> and I'm sure we'll be able to work something out."
> The passenger was unimpressed. He asked loudly, so
> that the passengers behind him could hear, "DO YOU HAVE ANY
> Without hesitating, the agent smiled and grabbed her
> public address microphone, "May I have your attention please,"
> she began, her voice heard clearly throughout the terminal.
> "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO
> HE IS. If anyone can help him find his identity please
> come to Gate 14."
> With the folks behind him in line laughing hysterically,
> the man glared at the United agent, gritted his teeth and
> swore "F***You!".
> Without flinching, she smiled and said, "I'm sorry,
> sir, but you'll have to get in line for that too.
[heathen antiformatting cleaned up]
[ January 04, 2004: Message edited by: Michael Ernest ]
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