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JRE versions and troubleshooting connection to HP Remote Insight >Remote Console  RSS feed

 
Ted Clark
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When I access a server's HP Remote Insight board via my company's internal netwtork using IE5 and then try to invoke Remote Console feature the remote console window gets hung. It's supposed to display the remote server's logon screen but it's just an empty screen save for what appears to be faint wallpaper with the word 'Java' displayed the background. This has worked for me before (on a different PC) and works now for a colleague who was trying to assist me. We've concluded it may have to do with the JRE version on our respective PCs. He has v1.4.x and I have 1.5.x. I subsequently downloaded 1.4.x and installed it but the old 1.5.x JRE version (which I did not remove) is automatically loaded when I invoke the Remote Console application (applet?). Is there a way to configure the 1.4.x version to load and not the 1.5.x version?

Thinking back, I had a similar event occur a year or more ago and the 'fix' had to do with the IE configuration. So, which of IE's config items can impact an applet's run/no-run performance? I'm green on tweaking IE so bear with me if the answer is obvious.
[ August 07, 2006: Message edited by: Ted Clark ]
 
Ted Clark
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Not entirely unexpected since this was a fairly specific issue this discussion thread received no responses so I dug a bit deeper and thru trial and error solved my own issue. Solution: Turned off Internet Properties > Java(Sun) > 'Use JRE 1.5.0_05 for <applet>'. Access to Remote Console via HP Remote Insight restored. Apparently, Remote Console requires earlier version of JRE. If you're trying to run a third party applet and it hangs give this fix a try. Might just do the trick!
 
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