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Police Say Man Rages Over French Fries

 
Thomas Paul
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http://story.news.yahoo.com/news?tmpl=story2&u=/ap/20050103/ap_on_fe_st/out_of_fries

DuBOIS, Pa. - A Burger King customer berated the employees and nearly hit one of them with his truck after the clerk at the drive-thru window told him they were out of french fries, police said.

Ignoring the over reaction, what is going on when a Burger King runs out of french fries? Basically they have one business... sell hamburgers and french fries. How can you run out? Does the manager do inventory once a year? "Hey boss... we're out of fries again." "OK, call HQ and have them FedEx us a few." Worse than running out of french fries, I was in KFC recently and they ran out of chicken!!! They have one stupid product... chicken! How can they run out? The incompetence of not being able to keep track of the one product (or in the case of Burger King, the two products) that your company needs to run is unbelievable. Can you imagine this happening at any other business? Go to The Gap and have them tell you they ran out of clothes. Go to your Toyota dealer and have him tell you they are all out of cars. What kind of moronic "businessman" allows his business to run out of the one stupid product that they sell? Arghhh.... if I was on the jury I would find the guy not guilty on the grounds of extreme emotional upset by being exposed to such incredible stupidity.
[ January 04, 2005: Message edited by: Thomas Paul ]
 
Jeroen Wenting
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I can imagine this happening on a sunday evening after a weekend of extreme but previously unexpected business (maybe an airport BK on Christmas weekend when Comair has to cancel all flights and at the same time US are taking hours and hours to get people their luggage).

But under normal conditions you're right, this is unacceptable and will almost certainly result in an internal investigation which will have the management of that franchise likely replaced.
 
Helen Thomas
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logistics failure, work them into the business plan

He could have been offered two burgers for the price of one and a half, or free salad dressed with a pint of fatty oil. No fries is not the end of the world. Sometimes deliveries don't arrive in time. It's awful if it happens a lot but once in a blue moon...

The customer sounds like a moron but they could have surprised him with something pleasant (and cheap or zero cost).
[ January 04, 2005: Message edited by: Helen Thomas ]
 
Andrew Eccleston
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I really don't see why he was upset. I can't stand BK's fries myself.
 
Andrew Eccleston
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After being stopped on a highway a short distance away, Luttman scuffled with police and kicked out the back window of a police car, Fairman said.



This also shows that perhaps this person has bigger problems than french fries.
 
Michael Ernest
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Originally posted by Thomas Paul:

What kind of moronic "businessman" allows his business to run out of the one stupid product that they sell?

I think you answered your question with your question. That said, I don't think anyone deserves to be hit by a truck for being or working for poor planning.

And it seems reasonable to assume the story probably wasn'y about French fries, or even Freedom fries. Call me California nuts-and-flakes, but if BK doesn't have what I want, I drive to the next fast-food stand. You want to hurt BK, take your business elsewhere.

Or kick out a police window...
 
Thomas Paul
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Originally posted by Michael Ernest:
Call me California nuts-and-flakes, but if BK doesn't have what I want, I drive to the next fast-food stand. You want to hurt BK, take your business elsewhere.
DuBois, PA is in the middle of nowhere but they do have a WalMart shopping center that sports not just a Burger King, but a McDonalds and a Wendy's. Of course, maybe only the BK was open late and some recreational drugs do make one crave fast food. Although I can see the logic of running over fast food employees who are unable to provide fast food, kicking out the window of a police car probably isn't a good idea even in a blue state.
 
Steven Bell
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Personally, after having kicked the window out of several police cars I have come to the conclusion that it:

1) Does not make the police who are arresting you very happy.

2) Does not make it more lickely that a judge or jury will take it easy on you.

3) Really hurts your foot!!!

 
Mike Gershman
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What amazes me is what happens when a fast food restaurant runs out of Coke. If it's Diet Coke, they just use regular Coke and ignore the effect on diabetics (I can taste the difference). If it's regular Coke, vice versa. If it's the carbonated water, they just stop selling soda.

Is it beyond their intellectual ability to just go to the nearest supermarket and pick up some 2 liter bottles? They'll still make a healthy profit.
 
fred rosenberger
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My wife and i were stunned a few month ago when we went to a Taco Bell around 4:00 pm on a weekday. They had an employee there locking the door because, and these are his exact words, "We're out of food".
 
Eric Pascarello
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I worked at Burger King for 7 years of my life. Trust me you will always run out of food. When the store manager orders the food/supplies for the week, you look at sales for the past 5 years. With that you make your order, there are days that will say you will sell Xlbs amount of fries and you sell 5Xlbs this day. Normally if a chain has enough stores in the area, you borrow items from another store so you do not run out. I have had made countless bun/burger/fry runs in my time.

It normally gets bad the day before the shipment arrives, our case was Sunday nights. The shipment came in around 10 to 11PM at night and some times we went to the truck and asked for stuffed right away. The driver usually complained!

Also it is hard to plan around holidays with being closed. You can not have too much left over since there is expiration dates. Thaw to many pies, you will have to throw them out. You do not want to kill your profit! Some days the masses come, other they avoid the place, weather conditions also do the same thing. The manager records the weather conditions of that day so when they look at it next year, they realize why the numbers were so low due to the fact it snowed 5 inches.

If we ran out of soda, we would normally sell another type of goto the local store and buy cases of it. Other famous sit-down restaurants used to come and buy our buns when they ran out. We would also hit the local grocer for lettuce, tomatoes, buns! This really depended on the number of people you had working that shift.

One thing that I would say is:
Do you complain when you do into the food store and they are out of the buy on get one free toliet paper. The store knew it was on sale, but they ran out. You never know the demand until after it happens.

Closer to home:
Do you complain when you are out of butter/milk in your own fridge. You were not expecting your wife/husband/child eating 4 bowls of cereal or using a stick of butter for their popcorn!

Last thing: My finacee was almost hit in the head by a double cheese burger by a college student during finals week a few years ago. It was a regular customer and you never know why they do it. Maybe it was the cheese that told them to do it?

Eric
 
Eric Pascarello
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One other Drive through story.

A man was in our drive through giving us a hard time with a woman in the passenger seat. He was being rude and since he was rude we gave him back his money and said we did not want his business. I would not want to post the things he said!

The irate man burned rubber out of the drive through and two cars behind him happened to be the towhship police. The cop backed out of the drive though (It was curbed in around a turn) and pulled the man over down the road.

The cop came back to get his order and asked us who was driving the car. He said it was a woman, when he got there, but he said he saw them switch places, but would need verification in court.

Ends up the man was on a suspended license. The shift-manager had to goto court and say that the man was driving as he left.

Eric
 
Thomas Paul
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One thing that I would say is:
Do you complain when you do into the food store and they are out of the buy on get one free toliet paper. The store knew it was on sale, but they ran out. You never know the demand until after it happens.


Yes, I do complain and I make them give me a rain check.

Closer to home:[/i]
Do you complain when you are out of butter/milk in your own fridge. You were not expecting your wife/husband/child eating 4 bowls of cereal or using a stick of butter for their popcorn!


Yes, I complain all the time about this. "Who used the last _____ and didn't tell me so I could buy more?"
 
Nick George
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Originally posted by Helen Thomas:

The customer sounds like a moron but they could have surprised him with something pleasant


or with a baseball bat
 
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