Thanks for your help. I want to ignore the 48 hours rule? but i puzzled when document the reason. I plan to document like this, "The CRS member will know the role clearly, when they recieve a call for booking for 48 hours later, they will told customers it not permited directly." i thoutht this is not reasonable, any one can help me, Thanks a lot.
I thought about the 48 hour rule thing. From the CSR view, they need to know the client's date before they can decide if it's reasonable to continue (eg within 48 hours). Of course all this is indeed with the telephone and not with the GUI/program. So I personally think it's ok to ignore this.
K. Tsang CEng MBCS PMP PMI-ACP OCPJEA OCPJP
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