Win a copy of The Little Book of Impediments (e-book only) this week in the Agile and Other Processes forum!
  • Post Reply
  • Bookmark Topic Watch Topic
  • New Topic

how document 48 hours in UB?

 
jin Young
Greenhorn
Posts: 21
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
Hi all,

Thanks for your help.
I want to ignore the 48 hours rule? but i puzzled when document the reason. I plan to document like this, "The CRS member will know the role clearly, when they recieve a call for booking for 48 hours later, they will told customers it not permited directly."
i thoutht this is not reasonable, any one can help me,
Thanks a lot.
 
Jeffry Kristianto Yanuar
Ranch Hand
Posts: 759
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
I think if the CSR know they role, they can decide by themselves to not book when they receive a call for booking for 48 hours later. So the validation in the GUI is not required.

Good Luck !!!


Jeffry Kristianto Yanuar (Java Instructor)
SCJP 5.0, SCJA, SCJD (UrlyBird 1.3.2)
 
jin Young
Greenhorn
Posts: 21
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
Hi Jeffry ,
Thanks for your quick response. The reason is just like my idea.
thanks again.

is there any other reasonable about ignore the 48 hours rule?
 
Jeffry Kristianto Yanuar
Ranch Hand
Posts: 759
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
I don't know the other way, just document your choice. I check these SCJD topic frequently so no wonder I could reply quickly.

Jeffry Kristianto Yanuar (Java Instructor)
SCJP 5.0, SCJA, SCJD (UrlyBird 1.3.2)
 
jin Young
Greenhorn
Posts: 21
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
Hi Jeffry,

Thanks again for your kindly reply.
 
Roberto Perillo
Bartender
Posts: 2271
3
Eclipse IDE Java Spring
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
Jeffry is correct, again!

I justified that I did not implement that rule because it was not clear whether I had to implement it or not, so since it was not explicit, I decided not to implement it.
 
K. Tsang
Bartender
Posts: 3583
16
Android Java
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
I thought about the 48 hour rule thing. From the CSR view, they need to know the client's date before they can decide if it's reasonable to continue (eg within 48 hours). Of course all this is indeed with the telephone and not with the GUI/program. So I personally think it's ok to ignore this.
 
  • Post Reply
  • Bookmark Topic Watch Topic
  • New Topic