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How to create use cases and what a use case document should look like?

 
Greenhorn
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I am in the process of documenting a couple of systems, old and then the new and wanted to know if anyone had suggestions for use cases/structure/questions to ask? I am new to this and feel very lost.

thanks
Linda H
 
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IntelliJ IDE Ruby
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Start here: http://en.wikipedia.org/wiki/Use_case
 
Greenhorn
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Tigris has these templates: ReadySET
 
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