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SCEA part 1 Epractize Labs Mock exams purchased, i've got no licence key yet

 
K Ediz
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FYI,

While I was buying the epractize labs training lab for SCEA part 1, I thought that I would start solving the exams just after downloading the product. But that was not the case. I realized that I need to send an email to support team with my key details.

I've purchased the mock exam this morning, and sent the key file to the support team as an email in order to get the licence key.

I needed to get the licence key immediately cause my exam is very soon and i would solve the exams in 2 or 3 days so I've sent email to support team saying it is very urgent. But no reply from them, and I've called the phone numbers mentioned on their web site at least 10 times till now, but no one is answering. I don't know what to do. Are these guys alive, or is it a fake support team?

Kemal.
 
Celinio Fernandes
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Based on my experience, they are alive.
A bit less active on week ends i guess.
You should get an answer today or tomorrow.
 
K Ediz
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I've got the licence key on Saturday, one business-day later than the purchase date. So no problem, that's their policy. But fyi, whizlabs is not doing like that, as soon as you buy the software, you are able to login their software and use it immediately.
 
P Das
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Happy journey! I took this only a week ago: once you have the basics right you will sail through. Do not worry too much and brush up your basics is my suggestion. Also, take care of those drag-n-drop one's that will tend to 'slip through' your mouse.

Best wishes!
 
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