Win a copy of Cross-Platform Desktop Applications: Using Node, Electron, and NW.js this week in the JavaScript forum!
  • Post Reply Bookmark Topic Watch Topic
  • New Topic

Marking a thread as resolved  RSS feed

 
Jeanne Boyarsky
author & internet detective
Marshal
Posts: 37180
515
Eclipse IDE Java VI Editor
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
One of the questions that gets asked regularly is "why can't I mark my thread as resolved?" Now you can! There is a big brown resolved button which you use to signify to a moderator that you want it marked resolved.

You'll start seeing new icons inside the folder for each post The legend at the bottom of each forum covers what the icons mean. The new ones are:
  • circle - author would like moderator to flag as resolved
  • one dot - one moderator says it is resolved
  • two dots - at least two moderators says it is resolved
  • tilde - resolution doesn't apply - for example, maybe it is a discussion
  • blank (this isn't new) - either the thread pre-dated t his system or it is still in search of a resolution or nobody flagged it yet etc


  • This is a "first draft" of how the feature works. We fully expect it will change over time. We discussed it quite a bit among the moderators and came to the conclusion that trying it out will lead us in a direction.

    Feedback is certainly welcome. Do you think it is too simple? Too complex? Is there a scenario that isn't addressed? And most importantly, unless your feedback is "this feature rocks", please explain why you think the way you do. Compare these two:
    1) You should make the icons blink! [this leaves me wondering why and highly unlikely to act on it]
    2) I think you should make the icons blink because it will call attention to them. [here I understand the reason. I disagree, but have enough information to understand]

    [edit correct image and update text]
    States.gif
    [Thumbnail for States.gif]
     
    Jeanne Boyarsky
    author & internet detective
    Marshal
    Posts: 37180
    515
    Eclipse IDE Java VI Editor
    • Mark post as helpful
    • send pies
    • Quote
    • Report post to moderator
    We've clarified the feature a bit in the last 12 hours. If you've already read the first post, please take another look.
     
    paul wheaton
    Trailboss
    Posts: 22523
    Firefox Browser IntelliJ IDE Java
    • Mark post as helpful
    • send pies
    • Quote
    • Report post to moderator
    I think it is really cool! Damn good work!

     
    Jeanne Boyarsky
    author & internet detective
    Marshal
    Posts: 37180
    515
    Eclipse IDE Java VI Editor
    • Mark post as helpful
    • send pies
    • Quote
    • Report post to moderator
    paul wheaton wrote:I think it is really cool! Damn good work!

    Clearly this is directed at the implementer - Christophe! I just deployed it twice .
     
    Deepak Bala
    Bartender
    Posts: 6663
    5
    Firefox Browser Linux MyEclipse IDE
    • Mark post as helpful
    • send pies
    • Quote
    • Report post to moderator
    hmmm... a little confusing. I guess we need to get used to the symbols. The first thought I had was, why not use a small icon instead of a symbol. The second was, with all due respect, how does this feature improve the usability of the forum in general.

    For the second point, I can understand how it might benefit a person that answers posts. If a post is resolved I would be less inclined to visit it. The other angle to that view is that a post that might be resolved for the OP might have a special case that is unresolved for some one down the line.

    You know, something like, 'hey solution X worked for you but I have an extra attribute Y which does not help me solve the problem'. So when the question is raised for a second time the thread is really not resolved. Which might make me ignore it by mistake. In most cases a person comes along and answers 'Well you can tweak A with B and it should work' and they already understand the context of the discussion, so a new thread is unnecessary and a waste of time.

    Just my immediate thoughts that popped up after reading this stuff.
     
    Henry Wong
    author
    Sheriff
    Posts: 23275
    125
    C++ Chrome Eclipse IDE Firefox Browser Java jQuery Linux VI Editor Windows
    • Mark post as helpful
    • send pies
    • Quote
    • Report post to moderator
    Deepak Bala wrote:For the second point, I can understand how it might benefit a person that answers posts. If a post is resolved I would be less inclined to visit it. The other angle to that view is that a post that might be resolved for the OP might have a special case that is unresolved for some one down the line.


    This is actually interesting... for ranchers like Deepak, who are here more to help other ranchers, than to seek help, it should focus the time to unanswered quesions. However, it may ...

    Deepak Bala wrote:
    You know, something like, 'hey solution X worked for you but I have an extra attribute Y which does not help me solve the problem'. So when the question is raised for a second time the thread is really not resolved. Which might make me ignore it by mistake. In most cases a person comes along and answers 'Well you can tweak A with B and it should work' and they already understand the context of the discussion, so a new thread is unnecessary and a waste of time.


    actually somewhat hurt followup questions. My thinking about this is that the followup question should be more of an elaboration of the answer, and not an elaboration of the problem. The first is asking for clarification, even though the problem is solved, and the second seems more of a hijack.

    I guess the correct answer here is that the mods need to keep this in mind, and ask for followup questions to be in separate topics, with pointers back to the older topic.

    Henry
     
    paul wheaton
    Trailboss
    Posts: 22523
    Firefox Browser IntelliJ IDE Java
    • Mark post as helpful
    • send pies
    • Quote
    • Report post to moderator
    Hmmmm .....

    So ... maybe .... if a thread is more than, say, 20 days old and marked as resolved .... maybe if somebody then replies to it, it would clear the "resolved" flags? Because somebody might be adding a new question?

    Or ... maybe it should be pushed back to a circle?

    Or ... maybe any new post should push the status back to a circle?



     
    Jeanne Boyarsky
    author & internet detective
    Marshal
    Posts: 37180
    515
    Eclipse IDE Java VI Editor
    • Mark post as helpful
    • send pies
    • Quote
    • Report post to moderator
    The poster can request "unresolved" as a change. I don't think any new post should make it unresolved though - sometimes new posts are "thank you" or my favorite "this helped me months/years later and I wanted to share that or expand on the answer a bit"
     
    Henry Wong
    author
    Sheriff
    Posts: 23275
    125
    C++ Chrome Eclipse IDE Firefox Browser Java jQuery Linux VI Editor Windows
    • Mark post as helpful
    • send pies
    • Quote
    • Report post to moderator
    I don't even like the concept of "request for unresolve" -- if the topic changes to the point that the question can be considered unresolved, isn't it a different question? And should be in a different topic?

    Henry
     
    fred rosenberger
    lowercase baba
    Bartender
    Posts: 12527
    48
    Chrome Java Linux
    • Mark post as helpful
    • send pies
    • Quote
    • Report post to moderator
    As I understand it, a moderator can mark a post as resolved, whether the OP thinks it is or not. Just because Henry (for example) thinks it's resolved doesn't mean that the OP agrees. What if they need further clarification?
     
    Henry Wong
    author
    Sheriff
    Posts: 23275
    125
    C++ Chrome Eclipse IDE Firefox Browser Java jQuery Linux VI Editor Windows
    • Mark post as helpful
    • send pies
    • Quote
    • Report post to moderator
    fred rosenberger wrote:As I understand it, a moderator can mark a post as resolved, whether the OP thinks it is or not. Just because Henry (for example) thinks it's resolved doesn't mean that the OP agrees. What if they need further clarification?



    I think giving the original poster the ability to request for unresolve, or even just unresolve it, is a good idea. What I don't like is giving a new poster, with a follow-on question, to request for unresolve -- because his/her slight variation on the question is not resolved.

    Henry
     
    fred rosenberger
    lowercase baba
    Bartender
    Posts: 12527
    48
    Chrome Java Linux
    • Mark post as helpful
    • send pies
    • Quote
    • Report post to moderator
    ah... I missed that distinction. Sorry.
     
    paul wheaton
    Trailboss
    Posts: 22523
    Firefox Browser IntelliJ IDE Java
    • Mark post as helpful
    • send pies
    • Quote
    • Report post to moderator
    I guess the thing that popped into my head is that the experienced folks are looking at the list for questions to wrestle with and they see a long list of double dots and six that are blank. I think it is likely they will look at only six threads.

    So if time passes and somebody fishes the thread out of page 2 and replies, do we want out experienced folks to skip it or have a looksy?

     
    • Post Reply Bookmark Topic Watch Topic
    • New Topic
    Boost this thread!