Our records indicate that only 215 photos were uploaded to your account on 01.12.10.
Henry Wong wrote:Filed a complaint about how I tried to upload 700 pictures and it keeps failing. The response?
Our records indicate that only 215 photos were uploaded to your account on 01.12.10.
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Henry Wong wrote:Company shall remain nameless. And to any other moderator, feel free to delete if I crossed the line.
Tried to upload 700 pictures to a photo service (so that I can have prints made). It failed at 20. Tried again for the rest. It failed again. And again. And again.
Filed a complaint about how I tried to upload 700 pictures and it keeps failing. The response?
Our records indicate that only 215 photos were uploaded to your account on 01.12.10.
Well... Doh!!! If I had uploaded all 700, would I be complaining?!?!?!? How should I even answer such a useless response?
Henry
ankur rathi wrote:
May be those 215 photos were uploaded due to your multiple trials. They are saying that record says you uploaded 215 photos because they can only see (easily) count of uploaded photos on a single day.
Anyway, it seems some misunderstanding to me.
I want to be like marc
SCJP 1.6 96%
There are only two hard things in computer science: cache invalidation, naming things, and off-by-one errors
fred rosenberger wrote:In most companies, from what I've seen, Customer Service Reps are some of the lowest paid, worst treated, most ridiculed people in the company...
"We're kind of on the level of crossword puzzle writers... And no one ever goes to them and gives them an award." ~Joe Strummer
sscce.org
"We're kind of on the level of crossword puzzle writers... And no one ever goes to them and gives them an award." ~Joe Strummer
sscce.org
fred rosenberger wrote:IMHO, customer service should be every companies NUMBER ONE priority. Without customers, you have nothing. Further, they have angered Henry. Henry is now telling people "This company is SO STUPID I will NEVER use them again". Granted, he didn't name them here, but I bet he's telling people elsewhere who this was, costing them MORE customers.
marc weber wrote:...now I'm willing to pay an additional $12 to get it overnight by tomorrow, so they said they would do that and call me back within a half hour to confirm...
"We're kind of on the level of crossword puzzle writers... And no one ever goes to them and gives them an award." ~Joe Strummer
sscce.org
fred rosenberger wrote:IMHO, customer service should be every companies NUMBER ONE priority.
Never got that call back. Instead, I received an email that it shipped via 2-day and is expected to arrive Monday or Tuesday. I need it tomorrow. So much for my 4 calls and paying more for overnight.
Tick check! Okay, I guess that was just an itch. Oh wait! Just a tiny ad:
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https://woodheat.net
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