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Knowledge base

 
Ranch Hand
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I work in live technical support. We are looking to implement an open source Knowledge Base; anyone has any suggestions?

Thanks
 
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Like a wiki ? Confluence is pretty good -> http://www.atlassian.com/software/confluence/
 
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The only problem with Confluence is that it's not open source. On the other hand, Atlassian does offer good deals, so if it's actually free (or close to it) instead of literally open-source that you want, check it out.

I run the MediaWiki, which is the software that runs WikiPedia. I got it as a VM boot-and-go appliance. Open Source, easy install, and millions of people have found it usable.

On the other hand, for support, here's another consideration: The Trac system provides ticket management and tracking with online entry and reporting, tie-ins to source code repositories, AND a wiki. It's roughly equivalent to Atlassian's commercial issue management (Jira) plus wiki products.

This thread needs to be moved, though. It's not really related to Jobs, so there should be a more appropriate forum for it.
 
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Thanks. Im reviewing mediawiki now.
 
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Tim or others,
Im getting a good review on mediawiki so far.

Further info required:

- Do you know if any bug tracking software like Bugzilla can be integrated with mediawiki? Please recommend other bug tracking tools that can be integrated?
- Whats tbe best way to integrate a feedback form in media wiki and embed that info in there?

Thanks
 
Consider Paul's rocket mass heater.
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