Rob Prime wrote:You would need to poll the email box, pull out new emails and parse these. The latter part may be tricky - the user can decides to modify the email in such a way it is no longer parseable. What are you going to do then?
Bail; I think most systems just look for a ticket number token in the subject. If gone, or not in any mail headers, bye bye.
I agree it's easier to not implement the functionality, but it's *so* convenient to have :/