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Whizlab purchased - no activation key

 
Greenhorn
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Quick question about Whizlab. I purchased it online 2 days ago, paid buy paypal - instant pay. I expected to receive authorization key instantly. So far no key have been provided me. I wrote two emails to the support. The first one seemed to be completely ignored. The second got responded, somebody its reviewing my purchased and will be back soon. But so far no response.

Well, its not good experience. Did anybody have the same problem? I am considering pulling back my credit as my exam is approaching soon and I need the software now and would rather spend my money on other soft if this one is not available.

k
 
K Mudof
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Send the third email to Whizlab support. Got standard response "We have received your inquiry and are assigning it to a representative blablabla". But still no authorization key...


k
 
K Mudof
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Next problem with Whizlab and again not response. Have been waiting 3 days for getting an answer by email, so far dead end.

This company does not have any support whatsoever. Thos was the first and the last product I bought. Sorry Whizlab, but that simply not good enough.

k
 
K Mudof
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To keep you guys updated.

As there is virtually no support and I am not satisfied with this product at all and havent use it at all, I decided to pull off and ask for refund. That was last week

Of course number of email ended up with automatic reply. Finally I was able to connect to their chat and have a talk to their representative. I was told money will be refunded maxiumum within 2 days. Which is strange anyway as paypal transfer is instant.

Well today, 5 days after the chat, no money, no contact, nothing.

I reported it to my credit card institution and they will chase those bastards.

Will keep you updated.

k
 
K Mudof
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Epilog: after an email send to Whizlab suggesting very decisive steps with my credit institution and paypal, namely fraud claim, the fund for canceled SCJP exams were transfered back immidiatelly by paypal.

Question is: why it could not be done before? Why I had to write number of emails, messages and wait almost two weeks to have such a simple issue solved? Is it becasue Whizlab was not able to separate easly with already transfered funds? Or because they dont have any stuff available dealing with urgent matte?.I am not going to check it, this approach is not for me. Enthuware products and support is much more preferable.

k
 
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Hi K Mudof,
Whizlabs have launched new version of Online exam simulators, You can use exam simulator by logging in Whizlabs website with the mail id and password which you have used while registration and it does not require any activation key.
You can use the exam simulator unlimited times till one year from the date of purchase.
 
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