Camel is the open source integration project at the Apache Software Foundation -
http://camel.apache.org Support at Apache is done on a volunteer basis so you are not guaranteed a fix - though we are usually very responsive
FuseSource (
http://fusesource.com) has a distribution of Camel called Fuse Mediation Router. It is the same code as Apache Camel, just that it is supported. What this means is that if you are a customer of FuseSource, you can report bugs or enhancements directly to the team and get them resolved in a timely manner.
Certainly if you have other queries about Fuse, you can ask a question here
http://fusesource.com/contact or in the forums
http://fusesource.com/forums
Cheers,
Jon