call them and say you want to cancel the order as you needed it urgently and they haven't been able to get that to you.
I ordered on some thursday (in April), and did not hear anything by Friday so I called them asked what's wrong. Simple excuse>>> Sir, our systems are down and your order could not be processed. The call went to India, the guys said, he can process the order manually if can give credit card details. I just trusted him and he did the rest. Still I had to call 2 to 3 times in the night and opened a ticket and finally, I got that next day.......I prepared in week end and appeared for the exam on Tuesday -
