Position Summary:
Provide high quality technology solutions that address business needs by developing and supporting applications within the mature technology and leading edge technology environments. Utilize mature and leading edge technology programming methodologies and languages. Adhere to coding standards, procedures and techniques and contribute to the technical code documentation. Remain aware of new technologies / programming languages. Perform
unit and system testing. Participate in application support and enhancement activities.
Responsibilities:
Role-Specific Responsibilities
Specialize and develop expertise in one or more Constellation’s business applications.
As appropriate, participate in project planning sessions with Project Managers, Business Analysts, Technical Analysts and development team members to analyze business / technology requirements and outline the proposed technology solution
Participate in project estimating activities
Participate in design reviews and provide input to the design recommendations
Incorporate security requirements into design
Provide input to information / data flow
Understand and comply to SDLC in all planning steps
Adhere to security and control policies throughout design, development and testing
Ensure interface specifications are included in completed deliverable
Identify applicable system platform, components, and dependencies
Document the detailed application specifications
Translate technical requirements into programmed application modules
Develop / enhance software application modules
Perform unit, system and integration testing and participate in capacity / performance testing of an application
Create / test prototypes
Complete assigned project deliverables within business / audit control requirements
Identify and document ongoing maintenance requirements
Participate in code reviews and ensure that all solutions are aligned to pre-defined architectural specifications
Identify, troubleshoot and resolve application issues and code defects
Work with external parties to ensure production support availability.
Understand and execute release management and change management processes for changes to business applications.
Identify, troubleshoot and resolve application issues and code defects; escalates as appropriate.
Participate in root cause analysis and resolution as directed.
Provide off hours support as required.
Works closely with development teams to implement fixes as required.
Coordinate closely with other application support and infrastructure service areas for resolution of issues.
Understand complex interactions and look for causes and provide solutions.
Communicate effectively both over the phone and in written methods.
Adapt to a constant and rapidly changing environment.
Take ownership of a problem and stay with it through to resolution -- often involves coordinating the actions of people in other teams to achieve the desired result.
Willingness to work in a role where the operation of availability and time-critical systems is routine.
Review and provide feedback to the final user documentation
Adhere to technology disaster recovery procedures
Business Partnership
Establish working relationships with business and application development project team members.
People Management
Manage individual workload and deliver to agreed upon project milestones
Coach / mentor other team members as appropriate
Demonstrate ability to work in team environment and help resolve issues
Communicate status / risks to manager regarding delivering solution on time
Reports To:
Application Development Manager
Span of Control
N/A – Individual Contributor
Direct Reports
N/A – Individual Contributor
Required Qualifications
College degree, specialized training or equivalent work experience
Understanding of at least one applicable programming language and design technique
Knowledge of version and revision control practices and procedures
Knowledge of design and programming techniques that provide security
Knowledge of Systems Development Life Cycle (SDLC)
Knowledge of Object Oriented SDLCs a plus (e.g. Agile, Extreme)
Work Experience Required
Sr. Application Engineer: 7 years or more of relevant work experience.
Core Competencies to be Successful
The Sr. Application Engineer is NOT expected to know all of the skills at any given point in their career. The critical skills will depend on his/her current level and specific responsibilities within IS organization. Instead, this list includes typical skills that a Sr. Application Engineer may be required to demonstrate over the course of this role.
Business Applications: Pricing, Business Planning, Inventory Management, Sales & Marketing, Campaign Management, Enterprise Content Management, Wine System, Kronos
Office Automation:
Word, Excel, PowerPoint, Outlook, Sharepoint, WorkflowGen
ERP: JD Edwards, JDA, Oracle CRM
Planning & Design: Microsoft Project, Visio, Clarity
Software Engineering:
JEE, SOA, Open Source,
eSkills: HTML/CSS, JavaScript, Java/JSP, J2EE, XML / XLST
Integration Technologies: Service Oriented Architecture (SOA), Oracle Fusion Middleware including ECM, and Webcenter, EDI, Tidal
Modeling / Reporting Tools : Erwin, Metadata Tools, Cognos, Database Logical Modeling
Databases: Oracle, SQL Server
Standards & Methodology: Agile, Waterfall, ITIL
Customer Focus
Identifies ongoing customer needs for improvements and/or enhancements in products and services
Dedicated to meeting the expectations and requirements of the internal and external customers
Develops and implements tools to measure customer satisfaction
Continuously monitors best practices and market trends against internal customer practices, provides recommendations for improvement based on those practices
Takes responsibility for quickly and efficiently resolving customers' issues
Team Approach
Champions teamwork by reinforcing cooperation within the team
Builds positive energy/attitude in the group
Demonstrates commitment to objectives and goals of the team
Models team working and collaboration, within the IS organization
Understands the relationship between individual, departmental, and organizational goal, and reinforces or communicates initiatives to collaborate when the need arises
Fosters an environment in which collaborating with others in expected and encouraged
Builds win/win relationships outside of own functional or geographical area
Accepts personal accountability for results of teamwork
Organizing & Planning
Defines and understands scope and expectations clearly and completely at the onset of a project or initiative
Demonstrates ability to manage a team and components of project or initiative
Plans activities according to priority, and continuously reevaluates the need to reprioritize or change strategies to achieve maximum results
Can think "outside the box" and does so to create the best solution to a problem or opportunity
Makes informed decisions that balance immediate project objectives and broader business goals
Gathers information from as many sources as possible in the time allowed, ensuring thorough understanding of the problem
Business Technology Acumen
Recognizes the trends in the industry and proactively determines different approaches to influence business results
Educates others about Constellation’s business procedures, processes, and technology
Creates and fosters well-established contacts throughout the business to assist with better understanding and quick resolution of customer issues
Interpersonal Skills
Establishes and maintains positive work relationships in the organization and the community
Supports different perspectives by promoting the idea that valuing differences enhances team collaboration, customer responsiveness, and productivity
Treats people courteously and equally regardless of their position, age, gender, ethnic background or interpersonal differences
Communication
Able to deliver "bad news" and no-go decisions in a balanced manner
Manages honest and direct customer communications and feedback processes
Is recognized as a "communication coach"
Develops a communications process that facilitates sharing all pertinent information, including the reasons behind changes, policies, and procedures
Adjusts personal communication style to the audience
Communicates, within own and other functional area, information regarding systems and processes that may affect customers
Delivers presentations that inform and hold the audience's interest
Initiative & Responsibility
Encourages organizational and individual responsibility towards the company, community, and environment
Facilitates "out of the box" thinking for peers and customers
Able to engender loyalty and earn professional respect by words and actions
Deals fairly and honestly with others
Upholds ethics and values and readily communicates their importance to associates
Flexibility
Continues to make effective decisions and remains productive during stressful or adverse situations by maintaining perspective and focus
Demonstrates a positive and proactive rather than reactive attitude towards change
Champions appropriate change and uses it to energize self and others, and to improve customer service
People Development
Accurately assesses one’s own strengths and development areas
Pursues activities to develop relevant competencies, including participation in appropriate learning and development opportunities
Utilizes available resources (e.g. online information, IS managers) to align education and training experiences to fulfill career goals
Keeps management apprised of project team and peer-level concerns
Refers potential candidates who embrace the principles of the Dynamic Organization
Leadership
Creates an environment that motivates, inspires and respects others
Solicits others' input and ideas, shares all relevant information, and respects others' contributions
Demonstrates concern about influencing people
Tests various avenues for persuasion
Ensures that others have the job tools and resources required
Intervenes when others encounter obstacles and assists them in removing those barriers
Business & IT Strategy
Has a thorough knowledge of the use and impact of IT on the business and identifies potential issues or business opportunities
Understands how to apply technology to achieve business strategy
Uses IS cost and performance drivers to assess business's competitive positioning and identify gaps
Develops and validates implementation plans for specific components of the IT strategy (e.g. work plan, transitional architecture plan)
Scoping & Planning
Defines the planning deliverables following structured methodologies and tailors to meet differing needs
Maps the business processes, organization, and technology to the new solutions
Identifies gaps based on experience and recommended practices
Uses project management tools and estimates to scope and plan cross platform / cross functional projects
Design & Build
Creates solutions designs for complex functional and technical requirements, following key engineering principles to achieve expected results
Provides recommendations to project team on technical designs and analysis
Reviews work product and ensures standards are applied
Recommends resolutions to gaps and issues and defines appropriate solution
Demonstrates understanding of complex transactions and related configuration options across multiple functional areas
Assists project team through configuration design decisions and understands integration across modules, applications, and domains
Provides direction and leadership in the development of design specifications to ensure quality deliverables
Analyzes system response and determines tuning recommendations to improve performance (server, I/O, network, database, application code) across platforms to support business application
Documents own work and ensures technical areas of responsibility are well documented
Test & Implement
Demonstrates sound understanding of the testing process and can articulate the importance of quality assurance in the system development life cycle
Creates and executes test plans, test data, and scripts
Uses testing tools effectively
Raises issues and areas for correction from testing results and communicates them to project management
Traces business requirements through the test and UAT phases
Consistently uses configuration management processes and tools to prepare hardware /software for migration into Test / Production environments
Participates in cutover and post-implementation decisions involving area of expertise of application
Operate & Support
Has experience with IT Operations processes, policies, and procedures
Understands elements of operations budgeting process
Monitors delivery against SLAs and reports exceptions to management
Routinely evaluates current processes and procedures to identify and develop improved methods
Monitors the effectiveness of security protocols (hrdw, DBA, systems, network, physical sites)
Identifies potential business interruptions risks (disaster recovery)
Defines and implements comprehensive data backup, archive and restore procedures within primary functional area to provide data integrity
Monitor schedules and business requirements to generate reports in a timely fashion
Understands how to use available resources to solve user problems
Assists in training of users
Understands scripting best practices and is able to apply them in developing relatively complex scripts using common scripting languages
Actively participates and supports change control process ensuring appropriate prioritization and proper approvals to minimize risk to the business
Control and Manage
Demonstrates strong working knowledge of software development / engineering life cycle through activity planning and coaching others across the different phases
Manages small team or part of the project including project resources to achieve project objectives
Tracks and reports on project status to project leadership and/or PMO
Proactively identifies risks and issues and develops recommendations to address – communicates significant risks and issues to senior leadership
Identifies changes in scope, limits activities, and seeks change control process approval
Works on problems of moderate scope where analysis of data necessitates evaluation of identifiable factors
Demonstrates sound judgment in determining methods and techniques for achieving solutions
Networks with internal and external personnel in own area of expertise
Determines methods and procedures on new assignments and may coordinate and/or supervise activities of other personnel as appropriate
This is a direct Hire
Java position. US Citizens and Greencard holder only.
Please send your resume to Amy Grismore-Burton.
[email protected]
