Mansukhdeep Thind wrote:OK. It would be more useful if you could share the server console logs too.
This is what i get when i click details..
Java Plug-in 10.21.2.11
Using JRE version 1.7.0_21-b11 Java HotSpot(TM) Client VM
User home directory = C:\Users\gokkanna
----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump
thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------
cache: Initialize resource manager: com.sun.deploy.cache.ResourceProviderImpl@4ca42b
security: property package.access value sun.,com.sun.xml.internal.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.bcel.internal.,com.sun.org.apache.regexp.internal.,com.sun.org.apache.xerces.internal.,com.sun.org.apache.xpath.internal.,com.sun.org.apache.xalan.internal.extensions.,com.sun.org.apache.xalan.internal.lib.,com.sun.org.apache.xalan.internal.res.,com.sun.org.apache.xalan.internal.templates.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.apache.xalan.internal.xslt.,com.sun.org.apache.xalan.internal.xsltc.cmdline.,com.sun.org.apache.xalan.internal.xsltc.compiler.,com.sun.org.apache.xalan.internal.xsltc.trax.,com.sun.org.apache.xalan.internal.xsltc.util.,com.sun.org.apache.xml.internal.res.,com.sun.org.apache.xml.internal.serializer.utils.,com.sun.org.apache.xml.internal.utils.,com.sun.org.glassfish.,com.sun.java.accessibility.
security: property package.access new value sun.,com.sun.xml.internal.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.bcel.internal.,com.sun.org.apache.regexp.internal.,com.sun.org.apache.xerces.internal.,com.sun.org.apache.xpath.internal.,com.sun.org.apache.xalan.internal.extensions.,com.sun.org.apache.xalan.internal.lib.,com.sun.org.apache.xalan.internal.res.,com.sun.org.apache.xalan.internal.templates.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.apache.xalan.internal.xslt.,com.sun.org.apache.xalan.internal.xsltc.cmdline.,com.sun.org.apache.xalan.internal.xsltc.compiler.,com.sun.org.apache.xalan.internal.xsltc.trax.,com.sun.org.apache.xalan.internal.xsltc.util.,com.sun.org.apache.xml.internal.res.,com.sun.org.apache.xml.internal.serializer.utils.,com.sun.org.apache.xml.internal.utils.,com.sun.org.glassfish.,com.sun.java.accessibility.,com.sun.javaws,com.sun.deploy,com.sun.jnlp
security: property package.definition value sun.,com.sun.xml.internal.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.bcel.internal.,com.sun.org.apache.regexp.internal.,com.sun.org.apache.xerces.internal.,com.sun.org.apache.xpath.internal.,com.sun.org.apache.xalan.internal.extensions.,com.sun.org.apache.xalan.internal.lib.,com.sun.org.apache.xalan.internal.res.,com.sun.org.apache.xalan.internal.templates.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.apache.xalan.internal.xslt.,com.sun.org.apache.xalan.internal.xsltc.cmdline.,com.sun.org.apache.xalan.internal.xsltc.compiler.,com.sun.org.apache.xalan.internal.xsltc.trax.,com.sun.org.apache.xalan.internal.xsltc.util.,com.sun.org.apache.xml.internal.res.,com.sun.org.apache.xml.internal.serializer.utils.,com.sun.org.apache.xml.internal.utils.,com.sun.org.glassfish.,com.sun.java.accessibility.
security: property package.definition new value sun.,com.sun.xml.internal.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.bcel.internal.,com.sun.org.apache.regexp.internal.,com.sun.org.apache.xerces.internal.,com.sun.org.apache.xpath.internal.,com.sun.org.apache.xalan.internal.extensions.,com.sun.org.apache.xalan.internal.lib.,com.sun.org.apache.xalan.internal.res.,com.sun.org.apache.xalan.internal.templates.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.apache.xalan.internal.xslt.,com.sun.org.apache.xalan.internal.xsltc.cmdline.,com.sun.org.apache.xalan.internal.xsltc.compiler.,com.sun.org.apache.xalan.internal.xsltc.trax.,com.sun.org.apache.xalan.internal.xsltc.util.,com.sun.org.apache.xml.internal.res.,com.sun.org.apache.xml.internal.serializer.utils.,com.sun.org.apache.xml.internal.utils.,com.sun.org.glassfish.,com.sun.java.accessibility.,com.sun.javaws,com.sun.deploy,com.sun.jnlp
security: property package.access value sun.,com.sun.xml.internal.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.bcel.internal.,com.sun.org.apache.regexp.internal.,com.sun.org.apache.xerces.internal.,com.sun.org.apache.xpath.internal.,com.sun.org.apache.xalan.internal.extensions.,com.sun.org.apache.xalan.internal.lib.,com.sun.org.apache.xalan.internal.res.,com.sun.org.apache.xalan.internal.templates.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.apache.xalan.internal.xslt.,com.sun.org.apache.xalan.internal.xsltc.cmdline.,com.sun.org.apache.xalan.internal.xsltc.compiler.,com.sun.org.apache.xalan.internal.xsltc.trax.,com.sun.org.apache.xalan.internal.xsltc.util.,com.sun.org.apache.xml.internal.res.,com.sun.org.apache.xml.internal.serializer.utils.,com.sun.org.apache.xml.internal.utils.,com.sun.org.glassfish.,com.sun.java.accessibility.,com.sun.javaws,com.sun.deploy,com.sun.jnlp
security: property package.access new value sun.,com.sun.xml.internal.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.bcel.internal.,com.sun.org.apache.regexp.internal.,com.sun.org.apache.xerces.internal.,com.sun.org.apache.xpath.internal.,com.sun.org.apache.xalan.internal.extensions.,com.sun.org.apache.xalan.internal.lib.,com.sun.org.apache.xalan.internal.res.,com.sun.org.apache.xalan.internal.templates.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.apache.xalan.internal.xslt.,com.sun.org.apache.xalan.internal.xsltc.cmdline.,com.sun.org.apache.xalan.internal.xsltc.compiler.,com.sun.org.apache.xalan.internal.xsltc.trax.,com.sun.org.apache.xalan.internal.xsltc.util.,com.sun.org.apache.xml.internal.res.,com.sun.org.apache.xml.internal.serializer.utils.,com.sun.org.apache.xml.internal.utils.,com.sun.org.glassfish.,com.sun.java.accessibility.,com.sun.javaws,com.sun.deploy,com.sun.jnlp,org.mozilla.jss
security: property package.definition value sun.,com.sun.xml.internal.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.bcel.internal.,com.sun.org.apache.regexp.internal.,com.sun.org.apache.xerces.internal.,com.sun.org.apache.xpath.internal.,com.sun.org.apache.xalan.internal.extensions.,com.sun.org.apache.xalan.internal.lib.,com.sun.org.apache.xalan.internal.res.,com.sun.org.apache.xalan.internal.templates.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.apache.xalan.internal.xslt.,com.sun.org.apache.xalan.internal.xsltc.cmdline.,com.sun.org.apache.xalan.internal.xsltc.compiler.,com.sun.org.apache.xalan.internal.xsltc.trax.,com.sun.org.apache.xalan.internal.xsltc.util.,com.sun.org.apache.xml.internal.res.,com.sun.org.apache.xml.internal.serializer.utils.,com.sun.org.apache.xml.internal.utils.,com.sun.org.glassfish.,com.sun.java.accessibility.,com.sun.javaws,com.sun.deploy,com.sun.jnlp
security: property package.definition new value sun.,com.sun.xml.internal.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.bcel.internal.,com.sun.org.apache.regexp.internal.,com.sun.org.apache.xerces.internal.,com.sun.org.apache.xpath.internal.,com.sun.org.apache.xalan.internal.extensions.,com.sun.org.apache.xalan.internal.lib.,com.sun.org.apache.xalan.internal.res.,com.sun.org.apache.xalan.internal.templates.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.apache.xalan.internal.xslt.,com.sun.org.apache.xalan.internal.xsltc.cmdline.,com.sun.org.apache.xalan.internal.xsltc.compiler.,com.sun.org.apache.xalan.internal.xsltc.trax.,com.sun.org.apache.xalan.internal.xsltc.util.,com.sun.org.apache.xml.internal.res.,com.sun.org.apache.xml.internal.serializer.utils.,com.sun.org.apache.xml.internal.utils.,com.sun.org.glassfish.,com.sun.java.accessibility.,com.sun.javaws,com.sun.deploy,com.sun.jnlp,org.mozilla.jss
security: property package.access value sun.,com.sun.xml.internal.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.bcel.internal.,com.sun.org.apache.regexp.internal.,com.sun.org.apache.xerces.internal.,com.sun.org.apache.xpath.internal.,com.sun.org.apache.xalan.internal.extensions.,com.sun.org.apache.xalan.internal.lib.,com.sun.org.apache.xalan.internal.res.,com.sun.org.apache.xalan.internal.templates.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.apache.xalan.internal.xslt.,com.sun.org.apache.xalan.internal.xsltc.cmdline.,com.sun.org.apache.xalan.internal.xsltc.compiler.,com.sun.org.apache.xalan.internal.xsltc.trax.,com.sun.org.apache.xalan.internal.xsltc.util.,com.sun.org.apache.xml.internal.res.,com.sun.org.apache.xml.internal.serializer.utils.,com.sun.org.apache.xml.internal.utils.,com.sun.org.glassfish.,com.sun.java.accessibility.,com.sun.javaws,com.sun.deploy,com.sun.jnlp,org.mozilla.jss
security: property package.access new value sun.,com.sun.xml.internal.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.bcel.internal.,com.sun.org.apache.regexp.internal.,com.sun.org.apache.xerces.internal.,com.sun.org.apache.xpath.internal.,com.sun.org.apache.xalan.internal.extensions.,com.sun.org.apache.xalan.internal.lib.,com.sun.org.apache.xalan.internal.res.,com.sun.org.apache.xalan.internal.templates.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.apache.xalan.internal.xslt.,com.sun.org.apache.xalan.internal.xsltc.cmdline.,com.sun.org.apache.xalan.internal.xsltc.compiler.,com.sun.org.apache.xalan.internal.xsltc.trax.,com.sun.org.apache.xalan.internal.xsltc.util.,com.sun.org.apache.xml.internal.res.,com.sun.org.apache.xml.internal.serializer.utils.,com.sun.org.apache.xml.internal.utils.,com.sun.org.glassfish.,com.sun.java.accessibility.,com.sun.javaws,com.sun.deploy,com.sun.jnlp,org.mozilla.jss,com.sun.browser,com.sun.glass,com.sun.javafx,com.sun.media.jfxmedia,com.sun.media.jfxmediaimpl,com.sun.openpisces,com.sun.prism,com.sun.scenario,com.sun.t2k,com.sun.webpane,com.sun.pisces,com.sun.webkit
security: property package.definition value sun.,com.sun.xml.internal.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.bcel.internal.,com.sun.org.apache.regexp.internal.,com.sun.org.apache.xerces.internal.,com.sun.org.apache.xpath.internal.,com.sun.org.apache.xalan.internal.extensions.,com.sun.org.apache.xalan.internal.lib.,com.sun.org.apache.xalan.internal.res.,com.sun.org.apache.xalan.internal.templates.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.apache.xalan.internal.xslt.,com.sun.org.apache.xalan.internal.xsltc.cmdline.,com.sun.org.apache.xalan.internal.xsltc.compiler.,com.sun.org.apache.xalan.internal.xsltc.trax.,com.sun.org.apache.xalan.internal.xsltc.util.,com.sun.org.apache.xml.internal.res.,com.sun.org.apache.xml.internal.serializer.utils.,com.sun.org.apache.xml.internal.utils.,com.sun.org.glassfish.,com.sun.java.accessibility.,com.sun.javaws,com.sun.deploy,com.sun.jnlp,org.mozilla.jss
security: property package.definition new value sun.,com.sun.xml.internal.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.bcel.internal.,com.sun.org.apache.regexp.internal.,com.sun.org.apache.xerces.internal.,com.sun.org.apache.xpath.internal.,com.sun.org.apache.xalan.internal.extensions.,com.sun.org.apache.xalan.internal.lib.,com.sun.org.apache.xalan.internal.res.,com.sun.org.apache.xalan.internal.templates.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.apache.xalan.internal.xslt.,com.sun.org.apache.xalan.internal.xsltc.cmdline.,com.sun.org.apache.xalan.internal.xsltc.compiler.,com.sun.org.apache.xalan.internal.xsltc.trax.,com.sun.org.apache.xalan.internal.xsltc.util.,com.sun.org.apache.xml.internal.res.,com.sun.org.apache.xml.internal.serializer.utils.,com.sun.org.apache.xml.internal.utils.,com.sun.org.glassfish.,com.sun.java.accessibility.,com.sun.javaws,com.sun.deploy,com.sun.jnlp,org.mozilla.jss,com.sun.browser,com.sun.glass,com.sun.javafx,com.sun.media.jfxmedia,com.sun.media.jfxmediaimpl,com.sun.openpisces,com.sun.prism,com.sun.scenario,com.sun.t2k,com.sun.webpane,com.sun.pisces,com.sun.webkit
basic: Added progress listener: sun.plugin.util.ProgressMonitorAdapter@1ad2911
basic: Plugin2ClassLoader.addURL parent called for
https://xxx.com/applet/CompSelectorApplet.jar
security: Accessing keys and certificate in Mozilla user profile: null
security: JSS is not configured
cache: Adding MemoryCache entry:
https://xxx.com/login.jsp;jsessionid=742157A93D28BB39B07ED3D1E8565A4C.node2
network: Cache entry found [url:
https://xxx.com/applet/CompSelectorApplet.jar, version: null] prevalidated=false/0
cache: Adding MemoryCache entry:
https://xxx.com/applet/CompSelectorApplet.jar
cache: Resource
https://xxx.com/login.jsp;jsessionid=742157A93D28BB39B07ED3D1E8565A4C.node2 has expired.
network: Connecting
https://xxx.com/applet/CompSelectorApplet.jar with proxy=DIRECT
network: Connecting
http://xxx.com:443/ with proxy=DIRECT
security: Loading Root CA certificates from C:\Program Files (x86)\Java\jre7\lib\security\cacerts
security: Loaded Root CA certificates from C:\Program Files (x86)\Java\jre7\lib\security\cacerts
security: Loading SSL Root CA certificates from C:\Program Files (x86)\Java\jre7\lib\security\cacerts
security: Loaded SSL Root CA certificates from C:\Program Files (x86)\Java\jre7\lib\security\cacerts
security: Loading Deployment SSL certificates from C:\Users\gokkanna\AppData\LocalLow\Sun\Java\Deployment\security\trusted.jssecerts
security: Loaded Deployment SSL certificates from C:\Users\gokkanna\AppData\LocalLow\Sun\Java\Deployment\security\trusted.jssecerts
security: Loading certificates from Deployment session certificate store
security: Loaded certificates from Deployment session certificate store
security: Checking if SSL certificate is in Deployment permanent certificate store
network: Connecting
https://xxx.com/applet/CompSelectorApplet.jar with cookie "_pk_id.4.9ebf=cd9003e51a9f85de.1367263656.12.1367738667.1367723976.; CP_GUTC=173.38.18.22.1367264265681176; _pk_ref.4.9ebf=%5B%22%22%2C%22%22%2C1367738667%2C%22http%3A%2F%2Fwwwin.xxx.com%2Fcgi-bin%2Fit%2Fsc%2Fcore%2Fremedy%2Fcquery.pl%3Fcase%3DINC000027405978%22%5D; _pk_ses.4.9ebf=*"
network: Server
https://xxx.com/applet/CompSelectorApplet.jar requesting to set-cookie with "JSESSIONID=E159F1E759423FD25B19C81C7084F7A3.node1; Path=/xxx/; Secure; HttpOnly"
network: Connecting
https://xxx.com/login.jsp;jsessionid=E159F1E759423FD25B19C81C7084F7A3.node1 with proxy=DIRECT
network: Connecting
https://xxx.com/login.jsp;jsessionid=E159F1E759423FD25B19C81C7084F7A3.node1 with cookie "_pk_id.4.9ebf=cd9003e51a9f85de.1367263656.12.1367738667.1367723976.; CP_GUTC=173.38.18.22.1367264265681176; _pk_ref.4.9ebf=%5B%22%22%2C%22%22%2C1367738667%2C%22http%3A%2F%2Fwwwin.xxx.com%2Fcgi-bin%2Fit%2Fsc%2Fcore%2Fremedy%2Fcquery.pl%3Fcase%3DINC000027405978%22%5D; _pk_ses.4.9ebf=*"
cache:
https://xxx.com/login.jsp;jsessionid=E159F1E759423FD25B19C81C7084F7A3.node1 is not cacheable.
network: ResponseCode for
https://xxx.com/applet/CompSelectorApplet.jar : 200
network: Encoding for
https://xxx.com/applet/CompSelectorApplet.jar : null
network: Disconnect connection to
https://xxx.com/applet/CompSelectorApplet.jar
CacheEntry[https://xxx.com/applet/CompSelectorApplet.jar]: updateAvailable=false,lastModified=Thu Jan 01 05:30:00 IST 1970,length=5753
cache: Reading Signers from 5
https://xxx.com/login.jsp;jsessionid=742157A93D28BB39B07ED3D1E8565A4C.node2 | C:\Users\gokkanna\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\9\5b04e09-73d823ea.idx
network: No certificate info for unsigned JAR file:
https://xxx.com/login.jsp;jsessionid=742157A93D28BB39B07ED3D1E8565A4C.node2
cache: Done readSigners(
https://xxx.com/login.jsp;jsessionid=742157A93D28BB39B07ED3D1E8565A4C.node2)
network: Cache entry not found [url:
https://xxx.com/applet/CompSelector.class, version: null]
network: Connecting
https://xxx.com/applet/CompSelector.class with proxy=DIRECT
network: Connecting
https://xxx.com/applet/CompSelector.class with cookie "_pk_id.4.9ebf=cd9003e51a9f85de.1367263656.12.1367738667.1367723976.; CP_GUTC=173.38.18.22.1367264265681176; _pk_ref.4.9ebf=%5B%22%22%2C%22%22%2C1367738667%2C%22http%3A%2F%2Fwwwin.xxx.com%2Fcgi-bin%2Fit%2Fsc%2Fcore%2Fremedy%2Fcquery.pl%3Fcase%3DINC000027405978%22%5D; _pk_ses.4.9ebf=*"
network: Server
https://xxx.com/applet/CompSelector.class requesting to set-cookie with "JSESSIONID=8FD4247A1C35030FB5BEB347B1406CA9.node2; Path=/SORAServices/; Secure; HttpOnly"
network: Cache entry not found [url:
https://xxx.com/login.jsp;jsessionid=8FD4247A1C35030FB5BEB347B1406CA9.node2, version: null]
network: Connecting
https://xxx.com/login.jsp;jsessionid=8FD4247A1C35030FB5BEB347B1406CA9.node2 with proxy=DIRECT
network: Connecting
http://xxx.com:443/ with proxy=DIRECT
network: Connecting
https://xxx.com/login.jsp;jsessionid=8FD4247A1C35030FB5BEB347B1406CA9.node2 with cookie "_pk_id.4.9ebf=cd9003e51a9f85de.1367263656.12.1367738667.1367723976.; CP_GUTC=173.38.18.22.1367264265681176; _pk_ref.4.9ebf=%5B%22%22%2C%22%22%2C1367738667%2C%22http%3A%2F%2Fwwwin.cisco.com%2Fcgi-bin%2Fit%2Fsc%2Fcore%2Fremedy%2Fcquery.pl%3Fcase%3DINC000027405978%22%5D; _pk_ses.4.9ebf=*"
cache:
https://xxx.com/login.jsp;jsessionid=8FD4247A1C35030FB5BEB347B1406CA9.node2 is not cacheable.
network: Cache entry not found [url:
https://xxx.com/applet/CompSelector.class, version: null]
basic: error: Incompatible magic value 168430140 in class file CompSelector.
java.lang.ClassFormatError: Incompatible magic value 168430140 in class file CompSelector
at java.lang.ClassLoader.defineClass1(Native Method)
at java.lang.ClassLoader.defineClass(Unknown Source)
at java.security.SecureClassLoader.defineClass(Unknown Source)
at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.loadClass0(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.loadCode(Unknown Source)
at sun.plugin2.applet.Plugin2Manager.initAppletAdapter(Unknown Source)
at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Ignored exception: java.lang.ClassFormatError: Incompatible magic value 168430140 in class file CompSelector
basic: Dialog type is not candidate for embedding
Replaced our site name with xxx