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New IVR platoform that requires a new xml format

 
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I have a customer whose ivr platform is xml specific and we are building a new platform that will interact with other web services using ws-rest. Per the customer's solution to the problem ws-rest needs to be updated to respond with a new xml format. I'm having trouble grasping the "new xml format response" concept. Could someone please explain this to me.
 
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