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Michelle Lester
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HI Guys - I need some assistance trying to resolve a Java error I keep getting. First off, I would like to explain that I am just an end user and not very tech savvy. That being said, my small helpdesk at my company has been unable to resolve this issue as well. I am using Java in conjunction with Kronos. When I sign into Kronos, I get the error "The Java plug-in failed to load. The required version: 1:6:0_29." This makes no sense since I currently have Java 7, update 40 installed. Just in case there was issues with the install, we have tried to uninstall and reinstall several times. This still did not fix the issue. We have also checked and ensured that all IE settings are enabled. Also, when checking Java by going to the test URL http://www.java.com/en/download/testjava.jsp, it tells me "No working Java was detected on your system", even though under progams & settings it lists Java 7, update 40. Does anyone have any other ideas of what I need to look at or what I need to do to troubleshoot this issue? I am at a loss. Any help is greatly appreciated!!
 
Campbell Ritchie
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Welcome to the Ranch

No working Java suggests it might be a PATH problem.
Are you using a Windows® box? If so try
start→all programs→accessories→command prompt

At the command line:-
java -version
javac -version
See whether you get sensible responses to those commands. On a Linux box, you would already know how to open a terminal, and use the same instructions as in the “ box.
 
fred rosenberger
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you can also hold the windows key, hit 'r'.

in the pop-up, type "cmd" and hit enter. I find this an easier way to get the cmd window.
 
Michelle Lester
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Thanks for the replies!

I am using a Windows 7 box. I typed the commands at the command prompt and it said it was not recognized as an internal/external command.
 
Campbell Ritchie
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A very common problem, usually caused by incorrect setting of the PATH. You can read about setting the PATH here, or here. Both will work, though they are slightly different. Make sure the PATH starts with the drive letter (usually c) and ends with bin; a JAVA_HOME (if used) would start with c and end with 7_40.

Don'lt know whether you need to reboot.
 
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