Win a copy of Programming with Types this week in the Angular and TypeScript forum
or The Design of Web APIs in the Web Services forum!
  • Post Reply Bookmark Topic Watch Topic
  • New Topic
programming forums Java Mobile Certification Databases Caching Books Engineering Micro Controllers OS Languages Paradigms IDEs Build Tools Frameworks Application Servers Open Source This Site Careers Other all forums
this forum made possible by our volunteer staff, including ...
Marshals:
  • Campbell Ritchie
  • Liutauras Vilda
  • Bear Bibeault
  • Paul Clapham
  • Jeanne Boyarsky
Sheriffs:
  • Junilu Lacar
  • Knute Snortum
  • Henry Wong
Saloon Keepers:
  • Ron McLeod
  • Tim Moores
  • Stephan van Hulst
  • Tim Holloway
  • Carey Brown
Bartenders:
  • Frits Walraven
  • Joe Ess
  • salvin francis

Product Reviews -- what is the scope on a retailer's site?

 
author
Posts: 23850
141
jQuery Eclipse IDE Firefox Browser VI Editor C++ Chrome Java Linux Windows
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
First of all, the retailer here is Amazon -- but this could be with any retailer. And I am *not* complaining about the retailer, so have no issues mentioning who the retailer is.


Here is the story... I bought about a dozen blu-ray movies for black friday. All but one of the disks worked. With one disk, it just didn't work. I returned it for a replacement. The replacement also did not work. And I will be returning the replacement for a refund later this week too.

Anyway, since I bought the product from Amazon, I decided to rate the product on Amazon. It was a product review. The product is defective -- and the replacement was defective as well. I gave it one star. Actually, I would have given it lower if I could -- after all, it didn't work. Somebody just trashed my review -- saying that I trashed the movie because of the disk.

This confuses me. The response was written like I did something stupid. That I may have hurt the movie because I got a defective (actually the replacement too) product. Did I missed something? I bought the product from Amazon. I rated the product at Amazon. Isn't this correct? It just seems really weird to me that the Amazon reviews are for the movie, and not for the product. It is a review on the retailer site, for a product that I bought from the retailer. How could Amazon reviews be for the movie only?

What do you think?
Henry
 
author & internet detective
Posts: 39760
797
Eclipse IDE VI Editor Java
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
I think you are right. You are rating the product. If I got a book in the mail that was missing pages, I'd rate it low because of that. If I bought a clock that didn't turn on, I'd rate it 1.
 
Marshal
Posts: 67336
171
Mac Mac OS X IntelliJ IDE jQuery Java
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
I think it is appropriate as well. It's a review of the product, not just its IP.

What yanks my chain though are reviews that rate shipping or packaging that have nothing at all to do with the product. (And also giving a book a one star review because you don't like the samurai on the cover. )
 
Jeanne Boyarsky
author & internet detective
Posts: 39760
797
Eclipse IDE VI Editor Java
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator

Bear Bibeault wrote:What yanks my chain though are reviews that rate shipping or packaging that have nothing at all to do with the product.


Can you give an example? Everything I'm thinking of about packaging is relevant to the product. Or the vendor.
 
Bear Bibeault
Marshal
Posts: 67336
171
Mac Mac OS X IntelliJ IDE jQuery Java
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
"UPS crushed the box"

"It came 3 days late"

etc...
 
Jeanne Boyarsky
author & internet detective
Posts: 39760
797
Eclipse IDE VI Editor Java
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator

Bear Bibeault wrote:"UPS crushed the box"

"It came 3 days late"

etc...


Ah. Gotcha. So stuff literally in the delivery space. (Which is what you said.) I wouldn't have even thought of those when complaining about a product.
 
Ranch Hand
Posts: 88
1
Android Firefox Browser Ubuntu
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
Yes, the reviews should be product-reviews. Movie-reviews are given by Rotten Tomatoes and on IMDb as we all probably know. lol

I think I would (or should) rate the product considering its overall condition after receiving, and.., delivery-issues (like fast or late delivery..).
 
Ashish Ramteke
Ranch Hand
Posts: 88
1
Android Firefox Browser Ubuntu
  • Likes 1
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
(Maybe, the persons, whose reviews on the retailer's site, only say about how good the movie is, might have received that movie-product in good and in working condition.. )
 
Henry Wong
author
Posts: 23850
141
jQuery Eclipse IDE Firefox Browser VI Editor C++ Chrome Java Linux Windows
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator

It looks like Amazon deleted the other post -- but kept my response...


Not exactly sure how to read it yet, but perhaps Amazon agrees with me. Or perhaps I am an actual paying customer versus some movie zealot.

Henry
 
No matter. Try again. Fail again. Fail better. This time, do it with this tiny ad:
Java file APIs (DOC, XLS, PDF, and many more)
https://products.aspose.com/total/java
  • Post Reply Bookmark Topic Watch Topic
  • New Topic
Boost this thread!