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Took 1Z0-851, failed with 26%, during test 3 javascript errors and 1 "system error" failure

 
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Hi all. My name is Bryan. I first want to thank all of you. This site, the moderators and visitors comments, knowledge and information on this site and forum are tremendously valuable and rewarding!

Second, I'm really depressed, confused and reaching out, because I feel bamboozled lol. Basically, I have been studying for the SCJP6 for months! At least 8 months. I prepared using the Bates/Sierra SCJP6 book, I signed up with Whizlabs and took practice test and paid for a virtual training course, I took practice test on the Enthuware site, gathered tons of notes and references on line and programming is not new to me. I have a B.S. in Computer Science and I code in Java almost everyday writing automation code...
Ok, with all that said, yesterday was my big day and I felt really prepared. I was ready to take the 1Z0-851 exam. I took the test closest to home at an official Pearson View testing center. It was Hayward Adult School (Hayward, CA). The facilities were adequate, very quite, and the administrator was a very nice and polite lady. During my test, I tried to be strategic about answering the questions: easy ones first, then harder ones, then try to tackle any no ideas last. I utilized the "Review" for later functionality of the exam, and clicking the "Mark" checkbox to help me keep track of questions. During the test, when I clicked a Mark checkbox, a javascript error occurred. (I could not write down the message because you are not allowed to have anything to write with lol) I thought it would go away if I clicked the yes button hoping the page would recover, but the page reloaded blank, and when I tried to move forward to the next question, the test was frozen. I notified the administrator. She said she had never seen that before and said the test would have to be reset. So she reset the computer and the exam recovered exactly where I left off. The good news is no data was lost and I could continue with no time lost. However, this javascript error happened 3 more times! My guess is the the Mark checkbox when clicked on or off for certain question types causes the error. The administrator had to reset my test 4 times! She said that had never happened before.
Then, during finalizing review questions, the test crashed! A white page loaded and a message to the reference of "The test system is unavailable. Please restart the test. Email test@system.com blah blah blah" (not exact string that displayed on screen, and I couldn't write it down, but something of this reference). The administrator said she had never seen that before and said she had to call the "test center technical support" and I may have to retake the test at another time. She was on hold for at least 15 minutes! As I sat idle, I was left wondering, are all my answers still there? lol. Finally, she got off the phone and said the technician told her to restart the machine. With our fingers crossed, the machine rebooted and the test recovered successfully. That was a relief.
I had finished reviewing all questions and felt pretty good about my answers. I finished the exam at 5:00 p.m. The test started at 2:00 p.m. She told me the results would arrive via email. I rushed home to check my email. When I opened it and proceed to the Oracle site, I could not believe the heartbreak I saw...it said my score was %26. I started crying. So many things went through my head. I felt I let my family down, I felt I would never progress in in my career as an engineer, I felt dumb, incompetent of passing this test. I recalled all the time that passed studying for this test. I felt dumb.
Then I realized 26% is like saying I only got like 15 or 16 questions right. I'm not that dumb. I've been studying and preparing for this test for a while. Now Oracle or Pearson Vue does not provide you with your results (Or do they?) How can I feel certain this was the correct results, especially after 4 javascript errors during the test all resulting in system resets, plus a test crash also resulting in system reset?

Sorry for all the elaboration and details but something doesn't feel right. What should I do? What would you do? Should I ask for the results? Should I at least ask for a refund? Hell, should I even take this thing again? The support and experience is terrible...I'm just looking for some advice, honesty, some encouragement even. I woke up today confused about goals and working hard, and planning. This is a bad experience.

Thanks so much everyone.
 
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Hi Bryan,

Don't be upset, it's most likely not your fault.

I'm not sure what your %% was for mock tests in K&B and Whizlabs, but I don't believe if you read carefully K&B you could get only 26%.

That just does not make sense to me. Again, I don't know your level, but I'm 100% sure that any average level programmer can do it with help of K&B + Whizlabs.

I would contact Pearson VUE, or Oracle (they could be slow on responding, maybe better contact via phone, not email) and insist on free retake voucher due to multiple crashes, which can be proved by test center admin. I highly doubt they can provide anything besides free voucher, never heard of exam results re-evaluated or revealed.

Good luck,
MZ
 
Bryan Cut
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Hi Mikalai. Thanks for the reply. I appreciate the encouragement and advice. That's what I'll do. I'll contact Pearson Vue or Oracle and tell them my experience and see if I can get a free voucher.

Thanks for reading about this. I appreciate it.

Bryan C.
 
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Hi Bryan,

I agree with Mikalai - get a free retake!
 
Bryan Cut
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Wow! A reply from Bert Bates. I'm honored. (Great book!) Thanks for the time and advice reading this. I will now

Thanks,

Bryan
 
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The important thing Bryan, is not to dwell on it. Just keep plugging away, and you'll
pass. Just keep doing the rules roundup once a week, a practice
coding example everyday. keep reading the K & B book (on the bus/train/at lunch/in evening)
until your next sitting.
Good luck. Tell us all when you pass.
John
 
Bryan Cut
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Thanks John. I appreciate the encouraging words. Maybe what happened to me is an anomally and I shouldn't give up on the goal. I really want the cert, but after the ordeal I'm questioning if it's worth it.

Here is an update: I tried contacting Pearson Vue and do they make it hard to get in touch with them! I went to there customer support site and it was hard to find a phone number, but they have a live chat representative you can talk too. I explained to him what happened and his responses were short and unsympathetic, but he did provide me with a email address to correspond to. I felt kind of brushed off, so I kept digging on the site and I did find a business number. I called that number and got forwarded to a "Voucher" representative number but no one picked up, so I had to leave a message. What's up with the PearsonVue customer service?

Well, if they give me another free voucher, I'll take it again - I think I'll do again anyway cause I'm not a quitter.

Thanks all!
 
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Hi Bryan, thanks for posting.

As I've read this I can't help but be really dissapointed in pearson vue and the test software involved, and hopefully by posting this it can be at least be made public that there are problems with the exam software or the test centre involved.

Anyone who puts in for this exam must be approaching the pass score in test exams, otherwise they would fail. Judging by the maturity displayed in your post I would guess you are of a similiar mindset, so the 26% seems erroneous.

I would heavily advise you to take the test again. Keep brushing up, this is a inconvienince because you were already prepared for the exam on the day (not to mention the time off work) - but look at this as an oppurtunity to fine tune your knowledge!

Contact both Oracle and Pearson vue. I would want a free retest and for the first result to be removed from my oracle record given your experience. No test should have javascript errors, and certainly not the system error you saw. Errors do happen but from a software engineering point of view there has been a failure either on behalf of the test software creators or the test centre not using approved and tested browsers or hardware setup.

Best of luck! Do keep us updated.

p.s. If you want more test material - get the Sierra/Bates exam book, but be warned they are harder than the real exam, if you can pass those you'll sail through the real one!


 
Bryan Cut
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Hi James. Thanks for reaching out to me. I appreciate the encouragement and advice and I'll pick up that Sierra/Bates exam book. ;)

Well, here's an update for you all: I haven't heard anything back from PearsonVue yet, so I'm trying the Oracle channels. I went to the Oracle University site and they have a support page and when I fill out the form, I get this message:

Error occurred while processing your request.
Click Here to contact Oracle University Support. .

Does anyone have any suggested contacts I can make with PearsonVue or Oracle? I would really appreciate that.

Thanks,

Bryan C.

 
Mikalai Zaikin
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Bryan Cut wrote:Hi James. Thanks for reaching out to me. I appreciate the encouragement and advice and I'll pick up that Sierra/Bates exam book. ;)

Well, here's an update for you all: I haven't heard anything back from PearsonVue yet, so I'm trying the Oracle channels. I went to the Oracle University site and they have a support page and when I fill out the form, I get this message:

Error occurred while processing your request.
Click Here to contact Oracle University Support. .

Does anyone have any suggested contacts I can make with PearsonVue or Oracle? I would really appreciate that.

Thanks,

Bryan C.



I have some emails from my earlier Oracle mail exchanges (dated 2013):

ocp-supportresponse_ww@oracle.com <-- you may want to try this

ocp-fulfillment_ww@oracle.com <-- this is not which you want, probably

ocpreq_ww@oracle.com <-- this is not which you want, probably
 
Mikalai Zaikin
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And this is for online support, maybe give it a one more try:

[sorry, URL did not pass CodeRanch filter, check the attachment]

Moderators, Bartenders: Please, take a look, the filter is misbehaving.
OracleURL.png
[Thumbnail for OracleURL.png]
Oracle support URL
 
Bryan Cut
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Hi everyone. I just wanted to give you an update...

I finally got some resolve. At first, I was receiving numerous emails from Oracle as:

Dear Bryan,
Thank you for the patience.
Please note Pearson VUE customer support team will contact you and provide you the customer service voucher to retake the exam.
If in 3-4 business days you do not receive any response from Pearson VUE then please mail us so that we can investigate further.
We will be happy to assist you.

Regards,
OCP Team

I thought I was getting the run around. I received 7 emails like this. The first on November 26th, then the last on December 11th. Then, just the other day on December 12th, I received correspondence from Pearson Vue as:

​Dear ​Bryan,

Thank you for scheduling your Oracle exam with Pearson VUE. We are contacting you in regards to your exam scheduled on 11/15/14. Due to the issues you faced we have provided voucher ************ to schedule your next exam. To schedule your next exam please contact us at 866-294-1616 or go online at www.pearsonvue.com/oracle/.

We apologize for any inconveniences.

Thank you,
BJ
Sr IT Program Coordinator

Pearson
Always Learning
Learn more at www.pearsonvue.com

Although it took a while, I am really encouraged by this. I am thankful for their action and resolve and will take the test again. I just waned to thank everyone on this thread for your support, encouragement and advice. It looks like it worked out in the end. Now its up to me ;)

Regards friends and Happy Holidays,

Bryan C.
 
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Hello Bryan Cut .. How Was your result after re-taking Exam !?
 
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Yeah im curious too..
next time you should just file a official complaint.. i think it can even be done at the test center..
 
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Mikalai Zaikin wrote:And this is for online support, maybe give it a one more try:

[sorry, URL did not pass CodeRanch filter, check the attachment]

Moderators, Bartenders: Please, take a look, the filter is misbehaving.



Try posting URLs inside URL tag
[url]http://education.oracle.com/pls/eval-eddap-dcd/OU_SUPPORT_OCP.home?p_source=OCP[/url]
gives you
http://education.oracle.com/pls/eval-eddap-dcd/OU_SUPPORT_OCP.home?p_source=OCP
 
Bryan Cut
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Hi all. My apologies for the delay.

Well I have not retaken the test yet. In fact, I have deliberated whether to take the SCJP6 test or to take the more updated OCA Java SE 7 test. And i have decided to take the OCA Java SE 7 exam. I have purchased another really good Sierra/Bates text and so far I am really encouraged to see many familiar lessons and concepts.

My plan is to complete the text and then order the Practice Exams text when it releases in March ( I really hope it does) and take the test at end of March/early April.

So my refund exam voucher is going to that. Wish me luck! If anyone can think of any good practice resources, please let me know.

Thanks for your support all. I really appreciate it.

Bryan C
 
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