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is it worth working in Production Support L2 team?

 
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Hi ,

I got placed into an MNC and was trained in Java technologies. I have a fair idea and experience regarding jsp , servlets , spring and hibernate.
However after my training I have been put into Production Support. The team I am working in is currently a L2 production support team. It doesnt have anything to do with java and the work that is done here is mostly monitoring stuff and sending reports and mails to concerned teams.

How do I enhance my skills being in such a team?
Is it possible to switch into Java later on for a different company?


What should I do so that I can sell myself after coming out of this production support job and not be treated as a useless resource?


Regards.
 
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Can you do something to make the process better? Monitoring script maybe? Regardless, practice coding in your free time to keep your skills sharp.
 
Rajiv Roshan
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Can you do something to make the process better?



Well I have developed a small desktop app to automate a few routine tasks. There's hardly anything more that can be done. Its just about monitoring stuff and sending mails to concerned teams when an issue occurs.

I am thinking of keeping myself in touch with java by developing small projects on my own.

But after 1 or 2 years doing such repetitive work will other employers consider my profile for recruitment? How should I present my resume to other employers ?

I am totally clueless.....
 
Jeanne Boyarsky
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Why would you stay for two years if you are bored and not using any of your skills? When is the soonest you can look for a different job?

 
Jeanne Boyarsky
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Rajiv Roshan wrote:Its just about monitoring stuff and sending mails to concerned teams when an issue occurs.


That sounds automatable. Has your employer rejected the idea?
 
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Whilst this job is providing some income, you should continue investing any extra time in reaching your career objectives. You will have to make things happen.

1. Applying for other jobs
2. Developing a self-taught project, contributing to open-source projects, building a site for a community organizations, etc
3. Improving your job hunting skilk, soft skills, networking, etc.
 
Rajiv Roshan
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@Jeanne Boyarsky

Why would you stay for two years if you are bored and not using any of your skills?



I had signed a bond with this company when i joined.Its a 2 years bond. If I leave the company now I would have to shell out the bond money which would be a difficult task....


Its just about monitoring stuff and sending mails to concerned teams when an issue occurs.


That sounds automatable. Has your employer rejected the idea?



I have created a small app that automates such internal tasks. Not much scope along those lines.
 
Rajiv Roshan
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@arulk pillai :

Developing a self-taught project, contributing to open-source projects, building a site for a community organizations, etc



Thanks Arulk for your suggestions.

I was thinking of doing the same. However those won't come under my experience as an employee of the organization.
 
Jeanne Boyarsky
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Rajiv Roshan wrote:I was thinking of doing the same. However those won't come under my experience as an employee of the organization.


They won't. But they show you kept your skills fresh during the two years.
 
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Rajiv Roshan wrote:I was thinking of doing the same. However those won't come under my experience as an employee of the organization.


If you code something totally different from what your project is about, then it won't. But if you can develop something that even barely touches the application you are supporting, you can justify it in your resume (and in interview) as a part of your job. For example, if you are sending emails, write a program that sends emails (instead of outlook) and also saves those emails in a database (or even in a file system). You can justify it as a part of "audit trail" of your application. Later on add a web page that shows all those emails that you sent...and so on.

I wouldn't suggest you to think of it as "no scope". There is always some scope. It is only limited by your imagination.
 
Jeanne Boyarsky
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Paul Anilprem wrote:But if you can develop something that even barely touches the application you are supporting, you can justify it in your resume (and in interview) as a part of your job. For example, if you are sending emails, write a program that sends emails (instead of outlook) and also saves those emails in a database (or even in a file system).


Just make sure it doesn't impact your actual job negatively. I'd be annoyed if a teammate had time to do a side project and I had to pick up the slack. If you have downtime, great. If not, this is a "lunchtime and free time" project that happens to help out at work.
 
Rajiv Roshan
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There is always some scope. It is only limited by your imagination



Thanks Paul. That was quite motivating.
Yes , I am trying to build an app(almost built) to simplify the internal tasks which these guys were doing manually till date.
 
Rajiv Roshan
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Just make sure it doesn't impact your actual job negatively



It might sound funny but the only job I have found that happens in these L2 teams are CUT , COPY , PASTE and then click the SEND button in outlook!! This is getting too boring !!
 
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