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Assignment submitted but still in progress on Pearsonvue

 
Leonardo Celati
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As in the subject, I have successfully submitted my assignment, but the home page on pearsonvue still saying that my exam is in progress.
Therefore I cannot proceed for scheduling 1Z0-866, as I am having the blocking message for completing 1Z0-865 first...

The strange things is that if I click on "Resume Exam" I got redirected to a page saying that "your upload was successful" inviting me to schedule the essay "right away".

The main question, are you aware or have encountered any delays between the submission and the exam status on pearsonvue ?

Apart for that, yesterday, the pearsonvue website was totally unstable, with suddenly interrupted session, and an unacceptable response time for the simplest things.

My concern is that the exam is next to expire on 1st of May, I have not been able to schedule for today 29 even if there was booking available.
 
K. Tsang
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You should able to schedule part 3 essay right away.

A similar situation occurred in this thread.

When in doubt contact VUE and Oracle.
 
Leonardo Celati
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K. Tsang wrote:You should able to schedule part 3 essay right away.

A similar situation occurred in this thread.

When in doubt contact VUE and Oracle.


Thanks for the answer, yes it is the exactly same problem. It is not clear to me who solved the problem, if by itself or by a technician from Oracle or Pearsonvue.
Still waiting for an answer from Oracle, while pearsonvue says to contact helpdesk.

(don't know if moderator want to join the two threads)
 
caio bessa
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The problem is in the pearson vue. But they could not solve my problem.

I solve my problem when I sent an email to education_br@oracle.com (in my case, because I live in brazil)
with the following prints

1 - I trying shedule the 1z0-866 exam ( erro message)
2- Open the 1z0-865 test and took the print of the success message to upload assigment
3 - the 1z0-865 test status in progress. (The correct and pending)

If not solve your problem. Post again here. I will help you.
 
Leonardo Celati
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caio bessa wrote:The problem is in the pearson vue. But they could not solve my problem.

I solve my problem when I sent an email to education_br@oracle.com (in my case, because I live in brazil)
with the following prints

1 - I trying shedule the 1z0-866 exam ( erro message)
2- Open the 1z0-865 test and took the print of the success message to upload assigment
3 - the 1z0-865 test status in progress. (The correct and pending)

If not solve your problem. Post again here. I will help you.


Thanks Caio for detailed information, especially the private message. I have already sent an email and a call to my country support team. Sadly they told me they cannot do anything about it, and have redirected me to a form on Oracle web site which I have immediately filled :-)
Following your advice I have resent an email to support team with screenshot attached proving I have sent my assignment.
I will keep everybody informed, as this is something that I would put in the OCMJEA FAQ.
 
Mithun Ms
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Hi Leonardo,
I faced the exact problem last week. I checked with Pearson customer service, and they told me to wait till 2 business days are over. Until we wait for 2 business days, they will not help us in any way. There is a delay in the communication between Oracle and Pearson exam network, which might take upto 48 business hours.
I waited for 2 business days, and then the exam status was automatically updated to 'Taken' status in Pearson website.

Here is what I would suggest to you:
1. Wait till 2 business days are over from the time you uploaded the assignment.
2. If the status is still not changed, then get into Live Chat with Pearson customer service, and ask them to escalate this issue. They will look into it then.
3. Raise a ticket with Oracle only if Pearson customer service says so.
 
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